Privy ‑ Email, SMS & Pop Ups

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Have really enjoyed the app. The support team has been super helpful. I just spent about 35 minutes with Jose helping me through some of the issues I was having. Still early days in my use but highly recommend.

We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand.

PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.

Customer support was super helpful and available right away. Just getting started but so far so good!

I am just starting up with Privy. Small business - so far so good. Easier for me to use than some other apps I have tried, and the price is acceptable. I had great support from Melanie with a Zoom call and from David about verifying the domain. And I just contacted Jose on a Chat and he responded quickly and was extremely helpful with his answers to my questions. Great customer service! Looking forward to growing my business with Privy!

I had high hopes for this $40 app, but it was a complete disappointment. First, their live chat button didn’t work when I needed help. When I finally got a response from Alex, they suggested hopping on a call—but I’ve done that before, and it was just a sales pitch to get me to upgrade. I asked if this call would actually help solve my issue, but Alex never replied.

The app ended up conflicting with my theme’s coding and ruined a launch—items weren’t showing up in the designated collections! I uninstalled it after just 4 days because it was unusable. I requested a refund, but no one has responded. $40 down the drain for an app I couldn’t even use. Terrible experience.

Jose M was great. Very helpful

Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!

Privy is a great tool to enhance your shopify store. It has many features and integrates with many popular apps. Their support team is amazing and they'll make sure you get the best possible solutions.

Highly recommend.

Very good app to use for marketing purposes especially the spin the wheel and pop ups, also the after service is exceptional, they reply really fast and help you with anything, big shout out to Jose for helping me