Prodigi: Print on Demand , 55 recensioni
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Have been using prodigi on my shopify store since Oct 2021, very easy to use and have no complaint so far.
Slow support. They charged my money even though the order was canceled. No custom orders. No cancel orders
Hi there, thank you for your feedback and review.
We've checked in with the team and it appears you were messaging on our live-chat service while we were unavailable, a lot of our team are based in the UK so we're generally online between 6 am and 6 pm, Monday-Thursday BST and 8 am and 4 pm on Fridays (not including UK bank holidays).
We would recommend emailing our customer service team at support@prodigi.com if you're not getting a response on live chat as this email is monitored 24 hours a day during the week. The live chat system should have also made this recommendation automatically.
We have emailed you directly as we want to resolve the issues that you’ve experienced but we've unfortunately had no response to our last message.
- Craig
Amazing app and helpful service - high quality product!
look forward to using for a long time to come
Excellent app! I especially like the mock up generator. Preparing files and submitting first project. Here we go! :)
Slow to get underway, but this is normal. Slight learning curve, but now it is a charm to work with. It creates own collection, so you have to change once imported to your shopify products. Overall a solid quick system for generating the designs and mock ups and moving them into your shop.
I've always found the staff at Prodigi really helpful. I've dealt with the Company now for a few years and had an account before setting up my recent Shopify Store. My customers have always been happy with their products :)
We launched our shop in June 2020 and we have been using Prodigi for all our photographic printing and framing - The quality of the prints and frames has been really excellent. Hannah at Prodigi has been a brilliant support throughout this journey, highly recommend them!
Really Fast and responsive! Just wish there were a option to do a manual order from my product list on the app.
Hi there - thanks for sharing your review - we really appreciate it. You can place manual orders from within Shopify for published products, and you can use the order form at dashboard.prodigi.com too, but we've shared your suggestion with the team for further consideration.
At first the costumer service from prodigi was there for me till I had published the website. I’ve had 3 errors in shipments, unfulfilled orders, packages that never arrived at etc: at this point costumer service is not responding and I am closing down the Webshop. Huge disappointment. And an immense waste of my time
Hi there, thank you for your feedback and review. We’re really sorry to hear about your issues since launching.
We’ve checked your order status' and all appear to have been dispatched ahead of schedule, with no delivery issues reported. I’ve also emailed you separately, as I’m very keen to understand the issues that you’ve experienced and to see what we can do to help rectify them for you.
-Ed
It's a great app and above all a great service: products are really good quality, customer service is helpful, prices are fair and production is quick. It is so far the best drop shipping and printing company I found.