Webkul Product Auction

Good support.
The app support Vietnamese language. That's great.
I will install this app for my next web also

The auction software works as intended. Their support staff provided excellent customer service to help us with our needs.

I tried a couple of these and the support these guys gave was the best. They also helped me put the widget on custom product pages and custom collections pages which is HUGE. I think there are some improvements to be made in the general ui/ux area but the app is pretty solid so 4/5!

The theme we're using differs in terms of the backend files required to modify in order to setup Product Auction, however, with some speedy help of Webkul's Customer Service, we were able to get the code added to the site and everything working very quickly! So far the app seems to provide all the functionality that we were looking for, will update once we've used the app for some time, but all in all, everything has gone as smooth as could be asked for.

I was running into trouble while setting up the Auction APP. The "Auto Inject Code" button gave me an Error message, and the code templates and lines I found in my settings differed from the instructions' screenshots, so I could not follow them. 

I contacted them and their support technician did an excellent job and set it all up for me. I had to do nothing.

A few days latter I decided to install a different theme. I run into the same trouble, I contacted then again and heir support technician did again an excellent job and set it all up for me again. I had to do nothing.

Five stars is not enough. It is the best support service ever.

The APP is great!, lots of configurations. Great backoffice.

This is the only auction option on Shopify, so keep that in mind. The app itself works well enough, but it's just a pain to set up. The instructions are written by people who have English as a second language, so they are very confusing to follow.

Honestly, you're better off getting the app and just asking Support to integrate it. It is much faster than trying to follow the instructions, getting stuck, then needing to contact them anyway.

Support is very responsive. The only issue is their emails are often like the instructions, often being difficult to understand. It can take quite a bit of back-and-forth to resolve something, but it does get done.

The 7 day trial becomes quite ridiculous, because in our case, we were still having conversations with Support about setting up the app when our first $30 charge appeared.

The app is missing a few basic features you'd expect from an auction app - like one-click restart for items that didn't sell (you need to create a whole new listing) - but again, if you're patient with Support it'll work.

We haven't tried the proxy or automatic bidding, so can't comment on that.

This is a review for the customer service. They went above and beyond to make sure the app was installed correctly and walk through all of my questions. They even stayed passed working hours to help. Really great. I am just now starting to use the app and will update this review when I have had experience with it.

Very professional and accomodating team. They helped me set up the app properly and was able to work on my auctions right away. Awesome app and support team behind it!

I'm not sure what those comment are talking about with bad customer service. I have had this app for less than a week and have traded emails a number of times and always gotten a quick response (with the exception of over the weekend, but that seems reasonable). They even went in and installed some code for me that I couldn't figure out. The app is complicated but that's because you're making the website do something it isn't naturally designed to do. I am running an all day auction and this thing is working perfectly. Take some time to understand how its system work and it'll do what you need.

Neha, is the most patient, supportive Customer Service.. and I have installed successfully (out of the box) with their support. and it is a fantastic Auction app and the price is only $1.00 a day for 30 days in the month.. $30..
I love this app and I think it will bring a lot of customers to my site..
I see Webkul has other apps, I am interested in the marketplace app and the booking app. I am planning to use my own Domain Name.. and not the Temporary Domain Name provided by Shopify as listed here.
It works better than advertised in the video.
Sincerely,
Ted James