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This is an awesome system, and easy to use. When there are questions, support is quick to respond and solve.
I installed it, it broke my site. Then someone there installed it for me and the site was working fine again, but I didn’t need the app just yet. Then later in testing it, I realized I had to fine tune it a bit becuase the basic stuff wasn’t great. After following the instructions on injecting code it broke the site again. They are QUICK to respond to issues, but I would hesitate using any code injection methods without having their team install it for you — and do it in a test build so that any errors do not go live.
We are deeply regret the impact this had on your business during the busy Christmas shopping season. Losing revenue is unacceptable, and we understand the frustration it caused.
Looks like the issue has come when you tried to add the code for hiding buy button for auction products.
We would like to inform you that we provide live chat and call support as well. We recommend initiating a live chat to get things done from our end. If you had asked us, we would have taken care of it for you, and this issue could have been avoided. Additionally, the auto-inject feature works with most themes, but there is a possibility that it may not work with some themes. In such cases, please contact us via live chat support, and we will add it for you.
However, We're happy to bring back the things on track. Our support team has shared the meeting link with you. Please check your email inbox & schedule the meeting with us so that we can assist you in setting up the app!!- Team Webkul
Excellent app! Even better customer service! Thanks so much, Asim!!
The app is ok... but the support team are not the best. It takes time for them to understand what the issue is , they sometime provide a soluation but have not fully understood the issue and need to ask more questions.
Great support very quick at fixing problems
Using the app - Vashu Bhatt helped on chatwizz call with setting up , very helpful thank you . Based in UK.
very good
Wirklich eine tolle App und ein tolles Support-Team. Der Support geht sofort auf die individuellen Bedürfnisse ein und versucht diese schnellstmöglich in enger Zusammenarbeit zu bearbeiten.
Die Funktion der App ist wirklich toll und wird ständig erweitert.
Needed help setting up and integrating into my site. Customer service was quick at responding and the app works great!
It's a very good app and the support is quick and very useful. If you want to introduce auctions to your website, this app is highly recommended.
Hi, Thank you for the review.
The support is equally delighted in helping you in every possible way :)
Thank you