Fordeer Product Labels&Badges , 183 arvostelua
Tarkenna
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Luokituksen mukaan
Great app! Very customizable, I can adjust spacing and alignment of the label with store. Support was super helpful
Easy to use but has a few issues that needed to be fixed by the dev team. They were very helpful and fixed all the issues I had concerns about
Hi LoveHandle store,
Thank you for taking the time to share your feedback and giving us a 4-star rating! We're thrilled to hear that you had a positive experience.
Your support means a lot to us, and we're constantly working to enhance our services.
If there's anything specific you think we could improve upon to earn that extra star in the future, please feel free to share your insights.
We appreciate your business and look forward to serving you even better in the future!
Best regards,
Fordeer Commerce.
Great feature, great service, must have app for every stores
Premier constat, sur un post du 14/02, vous réagissez le 01/03 ! Vous n’avez jamais répondu à mes alertes, via le support, sur ce problème de virus avant le post ! Donc votre support à des soucis de réactivité.
Sur les faits : Avast à plusieurs reprises a bloqué l’accès à votre module avec alerte d’une menace (ceci à chaque clic). Kaspersky Free a détecté cette même menace et l’a supprimé de mon ordinateur. Ensuite à chaque lancement Avast avait le même comportement.
Je refais un test sur un ordinateur avec Avast, aujourd’hui, à la suite de votre réponse et je constate qu’il n’y a plus le problème.
Les fonctions du logiciel sont intéressantes et simples, mais c’est peu rassurant d’attendre 15 jours pour avoir une réponse sur une menace de sécurité.
Hello,
We are reaching out regarding the recent review you left on our app, Fordeer: Product Badges & Labels. We were disappointed to see your 1-star review detailing the issues you encountered. We take all feedback seriously and immediately launched an investigation into the matter you reported.
Regarding your concern about our app containing a virus, we want to assure you that this is not accurate. Security is a top priority for us, and our app undergoes regular checks to ensure it is free from any malicious code or viruses. Additionally, our app complies with all Shopify rules and policies to be listed on the Shopify app store.
We understand that your review may mislead potential customers and negatively impact our reputation. Therefore, we kindly request that you reconsider and review our app again to verify its security. Since you are currently using our app, could you please consider updating your review after using it for over 2 months?
We value your feedback and continued support. Thank you for giving us the opportunity to address your concerns.
Sincerely,
Fordeer Commerce
Great customer service. We had some issues integrating the app with our theme and Phoebe was so kind and attentive. Very happy with the outcome!
Great app and has wonderful support. So many great features and options. Highly recommend.
This app is great for adding product labels in as many areas of the site as you wish, the ability to add your own label, change position, etc is all really useful.
Good app, fast support and of course thank you Phoebe
This app is easy to use! I had a wonderful experience with the app. And even more with the support team!
Hello dear,
Thank you for your glowing review! We're thrilled to hear that you've had a positive experience with both our app and our customer service. Your satisfaction is our top priority, and it's truly rewarding to know our efforts in resolving your issues quickly and effectively stood out. Your recommendation means a lot to us, and we're grateful for your support.
Remember, we're always here if you need any further assistance. Your feedback matters and helps us continuously improve.
Best regards,
Fordeer Commerce <3
Love the customization of this app, It has so many custom options, you can adjust the design to fit any product or collection page