Unlimited Bundles & Discounts

UPDATE:

The merchant provided the coupon code that caused the issue and we come to the conclusion that the discount code that caused this issue was NOT generated by our app. Our coupons are unique and have a standard that allows us to identify if the coupon is generated by our app or not, in this case, nothing indicates that the coupon was generated by our app.

We are in contact with the merchant to try to change this review since the issue was not related to our app.

- Revy Team

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Hey! Can you please contact our support at support@revy.io and send us the coupon code for this discount? We would like to investigate this to make sure our app is responsible because we never have such a case before, and the way we generate discounts should limit this behavior, this should not happen.

We are waiting on you to know the discount code of this coupon and investigate.

- Revy Team

UPDATE:

Since this review was written we have done several improvements to make the app load faster, we did have this type of issue before, but now this type of issue DOES NOT EXIST ANYMORE, I hope you can test the app again and see by yourself that is fixed. Revy CEO.

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Hey! Really sorry about your experience. What could happen is that some times the store would take some seconds to load but customer have clicked on the checkout button before app loads, this could cause the discount not to apply, if combine this with slow connection from the user side had more chances. Since your issue we have made several improvements on this issue, like load the app as soon as possible not waiting for the full page load first, and also several code improvements to give priority to checkout button when loading the app on cart page, before anything else we try to make the discount work. With this and other improvements, we have not received this kind of complaint for a long time(months) since you mentioned. I really hope you can try the app again so you can give again your feedback about this, and see with your eyes the result of the work we did on this. Thank you for try the app and please consider trying again in the future, you gonna found the app internal back-end as you mentioned a lot better than before. Sincerely, Revy CEO.

Hey, our app really doesn't do that, we have thousands of stores using our app every day and nobody ever reported this specific issue. Therefore we will be happy if you contact our support so we can check what is wrong and let you know why this is happening, the issue could be another app generating discount instead of ours or something else, but please contact our support at support@revy.io, is not fair to tell this about our app without consulting our team to know the problem specifically, our app does not generate wrong discounts. We work really hard to get everything solved and have an app free of bugs, is really sad and damaging when this type of review is written, I hope you can contact us, I will personally check your store to let you know as soon as possible what's wrong, please contact us, I will be waiting for you to get this solved ASAP.

Hello, actually this is exactly what the app does! When you wrote this review we had an issue that was fixed the very same day you posted the review. I really invite you to try the app again now, I assure you is bug-free. Have a nice day!

We are working with the merchant to solve the issue, was not our intention to charge him with the app uninstalled, but due to Shopify Subscription system behavior, it charges a full month(the last one) even uninstalling the app. We have requested Shopify a full refund for the merchant.
- Revy Team

Hello! Today I dig our emails and found yours and have answered it, really sorry by the late, our support goal is to answer everything in the same day or max 48h. Last week we have hired someone to help on support with the purpose of avoiding missed tickets like yours, will not happen again. Sorry again for the inconvenience. About your issue, it happens because Shopify did not allow multiple discounts in the same shopping cart, because of that we have added the priority attribute in our bundles to prioritize 1 bundle if 2 or more matches, this way you can choose which bundle will have priority. Sorry again by the missed ticket and we invite you to try the app again and maybe re-think the bad review, we work hard to keep 100% approval on our ratings.

I'm sorry to hear that, but actually, this is not our app feature limitation, but a Shopify limitation. Shopify platform just allows 1 discount to be applied at checkout, not multiple, we have to play with their rules =/, because of that, we have an attribute in our bundles to control which bundle have priority in case of cart match multiple bundles. Sorry again, but it is what it is, I hope Shopify allows multiple discounts in the future, but actually it won't, for us is a very simple switch to match individual/multiple, but Shopify needs to support that. I hope you understand this and maybe even change this review because is bad for us, if not, we thank you for try our app and apologize for not fully fill your expectations. We are always available at support@revy.io to answer any question/answer you have about the app. Have a nice day!

UPDATE:

Was NOT our app that changed the prices of the products and caused the 6-hour problem, our app work using Shopify Discounts, we don't need to add/remove or update any product to do this, the store inventory is not touched by our app.
Some other app or mechanism caused this issue to the customer and unfortunately, it is being attributed to our app.

The issue we would solve was related to the theme's code, not related to product inventory, the app was uninstalled before we could fix it, then we give a full refund to the merchant as requested.

Indeed, we did try to revert the review by asking to update it or remove it after the ticket was solved, we did not try "harass" at any moment and we apologize if the customer felt this, it was not our intention.
We took less than 2 hours to answer, the original review was saying it would take 24 hours to answer, this was one of the points that in our vision needs an update.

- Revy Apps Team.

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We have answered and solved the issue of this merchant one hour after sent us the support email, we did automatic reply emails giving the schedule of 24 hours but this is the maximum time we take to answer a request(weekdays).
Some themes require special attention, most of the themes (95%) the app will just work fine, but highly customized themes tend to need special attention to fix specific issues, which was this case.
We are in contact with the merchant to try to update this review in a gesture of good-faith because the problem was solved quickly, not near 24-hours as mentioned, but one hour.
- Revy Apps Team.

Hey! Can you please send your question to support@revy.io? We will be happy to answer you, I could understand exactly what do you mean, please send us a email then we can communicate better there.
- Revy Team