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Stay away of this app
I have deleted the product bundle test because it was visible from my website viewers (they don't tell how to hide it) and it caused a huge bug
I have written them twice still no answer since 48 hours and my store is unavailable since all that time
This absolutely not professional compared to other apps that reply max few hours later
If you want to loose all your customers install this app
Installed the App yesterday and in the process of configuring the product, found a glitch in the cart view . Due to the time difference,logged an open ticket. Contacted the team on 'Live' Chat and the customer service rep updated me the app specialist was working on the issue. Within the hour the problem was resolved. Awesome customer service guys !!!! Keep up the good work.
This app could potentially be a good however I am yet to comment since I have paid the 25 dollars they wanted to install it, and still not have a working solution.
There support is very slow to respond and I have had a ticket open now for over a week. They have finally come back today and still don't have a working solution. There are other customers who said they have customised this to work in there stores, Its taken me a week to get this installed to then be told there partner company will style and charge us extra.
I wouldn't recommend this company or app.
I tried it twice and it does not work for me! For example, if you create bundle product, the product pictures are default on the size "medium", which does not fit in our shop. The official manual says that you have to adjust the product image-url manually from "medium" to "large" for every product. Seriously!?
In addition, the discount price is not taken over in my shopping cart / checkout. You won't find anything on the support page and the support chat doesn't seem to work either. Sorry guys, that's too little for about 30 € per month!
Hi there. I just wanted to sincerely apologize for the issues you ran into with the image sizing and the prices reflecting on the checkout page. Unfortunately, we do not currently have another workaround aside from manually adjusting the product image sizes. While an easy fix, it can certainly be time-consuming (and is not ideal) when stores have multiple product options.
Our specialist, Brysen, is hoping to hear back from your colleague as soon as possible so we can look into the installation of the code for you, as this may be the reason why it isn't showing up properly on your cart page. Could you please have them reach out to us so we can continue looking into this for you? We understand how valuable your business is, and would love to get this working for you as soon as possible!
Clunky.
Really unattractive back screen to load bundles, instructions not clear.
Support.....hmm must be pressing the wrong button as sitting waiting around for a chat support specialist to appear and nothing, this was after waiting all day for an email reply.
Result - ditching it and going elsewhere.
UPDATE - requested it be removed as the liquid update has wiped all the prices from my products. Really displeased with whole process, store is basically useless until this is fixed.
Have requested refund of cost of app and liquid install as per their promise....watch this space!
UPDATE 2 - To be fair responded and sorted within 30 mins and they are looking into it. Impressed with swift service this time and that has been fixed. Refund issued.
=> App Effectiveness - 4 STARS
=> Support - 2 STARS ( had to follow up a few times in order to get an answer ) TIP: use chat if you need a quick answer.
=> App messing up with the Google Analytics Data & Reporting - 1 STAR
::WARNING::
if you use google analytics data to make business decisions like us, you may think twice to install this app.
Because that way this app works it messes up the conversion sources and attribution. WISH they told me this before I've installed the app. ;(
For example, for the last 15+ days, since I've installed the app, all conversions are attributed to the Bold Bundles App. ;(
Great App. This app makes it must easier for customers to navigate and helps visualize how much they are saving when purchasing in bulk.
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
Good on bundles. Would like to speak to support team for more feature. What is a support email, since I submitted two support requests from the website and I didn't get any response ?
Thank you
This has to be one of the best apps we have installed yet.