BOLD Bundles ‑ Product Bundles

We got our bundles ready, tested them a month in advance. We worked with bold support on the issues we were having, and we are satisfied with their customer service. However, on our launch date, there was an error with the app that did not allow the set price of the bundles to go over into the checkout cart. This is one of the biggest campaigns we have launched, and we're told the fix will take a day. Needless to say, we were not pleased with the outcome.

Despite Bold's user-friendly setup and superior functionality to other bundle apps; this was a huge disappointment. Customers are furious, confused, and we are having to do several changes to orders being made. This should not have been an issue. Depending on how the issue is fixed; I will update this review...

UPDATE: The Bold Customer Support is great. We already knew that. As promised, we said we would update this review depending on how timely our app would be up and running. It was very timely, and customer support made sure to stay in contact with me even in my busy schedule, and not being able to get back to them.

The review was raised to four stars for timeliness, and the urgency Bold gave to this issue. We appreciate the efforts of Bold and its team to take care of our needs.

Working great so far! Support is even more amazing from Bold

A bit difficult to understand as someone little web experience, but the support team was really responsive about customizing the widget for my store (shout out to Cam and Ebun for being so helpful!) Once you get the hang of it there's a ton of great functionality. We upgraded to the premium version and it's well worth it. Creating combo products is a life saver - they don't require the clunky Product + Product view AND they let you sort the products into different collections/add your own images, just like the typical products on your store. Our bundles now look like native products!

Worked excellent for our needs. Fancis from Bold did some quick tweaks to make it play nice with some of the other, deeper Bold apps we are using. Bold is gold.

Great app. Easy to install and bundles are simple to set up. We've had good success with customers adding additional items on to their orders.

Great customer service and communication when trying to resolve issues. Thank you Gursharandeep for such great assistance!

Great app. picture qality need a small update so you can select picture quality, the developers work on it.

The app works really well however the liquid code update was more complicated that initially expected. The first use of the app also made the product photos wide and elongated which looked weird and not like the examples given. with some internal coding we managed to set maxiumum limitation for the product bundle display width which seems to work really well and now look awesome.
There is a delay of up to 30 mins for any changes within the app to become present on the site which made it difficult during inital testing.
Also we did not know that you can not bundle varients within a product. For example we wanted to bundle our rubber duck so that when customers bought a duck in each colour they recieved a discount. This does not work within the bundle app.
We contacted the developers who replied really quickly and were amazing help and even pointed us towards another app that would do what we desired! PERFECT.
Great help and assistance and now we have it running as we wanted we hope that it will encourage our customers to buy more!

Nice automated message, but I actually haven't been using this app. Still waiting on your folks to install it. I sure hope this is the best thing since sliced bread since I've never paid for installation before - it better be! Work on making it install like all the other apps - easily, without cost.

excellent product support. This is what it is all about. Now that i have 100% confidence in the support team i am confident in seeing positive outcomes on my site using this app.
many thanks

nk