Urgency Bear Countdown Timer

Thanks for the feedback.

The app is being used by over 5200 Shopify stores at the moment.

Please note that we make use of an automated function to place the app once enabled in your store. On 98% of themes, that works immediately. Having a 100% coverage is not technically possible. As themes widely vary, in some cases a manual install is required. To support the manual install, we offer both a video and a text guide. The average manual setup time is 2:17 minutes.

As per the app deletion - no worries, the app does not inject any code, it is safe to remove.

Last note: I believe Urgency Bear is one of the few stock countdown apps in the app store which is entirely free to use. We provide it as a solution for merchants who do want to use its features and are willing to spend the time needed to set it up properly in their theme.

We completely understand merchants are busy people as we are business owners ourselves. In case you're struggling with the manual setup, our team is always happy to set the app up for you - free of charge.

To complete the integration with your theme, we sent you a collaborator access request - you will find it in your email inbox.

For any further assistance, please reach out to our support team directly via support@conversionbear.com or the live chat available inside the app.

Thank you for the review and I will pass your feedback along to the dev team.

The merchant reached out to our live chat support team asking for help integrating the app.

We soon followed up with an access request, which was approved.

The merchant then requested to make the app show on the home page.

We could not make the app render on the homepage because the theme does not communicate the product ID back to the app.

Absolutely no theme code changes were made. The theme version history (and chat transcript) can be used to show it.

We told the merchant it won't be possible to integrate the app on the home page, given the specific theme that was being used.

As result - this false and misleading one star review was posted.

Urgency Bear is currently used by over 5,000 stores and our team completed hundreds of integrations so far.

Over 160 five star reviews will testify to our team willingness to help and the top level support we are able to offer any of our customers using this free app.

Thank you so much for the 5 star rating! We are so glad to hear that Maria was so helpful and friendly, and that the countdown timer is looking great. We truly appreciate your feedback.