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Great customer service with Yaneeke P. Otherwise, pretty disappointed that we can't view our live upload.
Hello to our friends from Puck Knob
We’re pleased that Yaneeke was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Yaneeke, who we know will be delighted to read your comment. We really appreciate you taking the time to share your feedback and being so open with us. The live preview feature that you requested is on our roadmap and we will be launched soon. We're really thankful for amazing customers like you and we hope your store scores it big online!
Cheers,
Pushpesh & the Product Customizer Support Team
The app works pretty well and makes it easy for customers to customize items with just a few clicks. Kevon on the support team was a huge help and quick in response. Would recommend.
Hello friends from NEU Gaming!
Thanks for the good word here, and the time you took to leave it! So appreciate it. Glad you feel our app works well and that Kevin was a huge help. We are pretty proud of both the app and our support team :-) May NEU Gaming be massively successful!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Not cool. I chatted with several people. Like 4 different people over the course of 6 days. Not one person answered any of my questions. All had the same response. Someone from our team will get back to you shortly. What a waste of my precious time. Very disappointed after reading all the great reviews
Hello to our friends from GoRunUSA
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the miscommunication. We are so sorry about what happened here ( It is not at all normal with our app.)
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
We've been using Product Options and Customizer for 3 years now. Our customization business relies on it! With our new site and new updates it's even cleaner and easier to use. Recommend!
Hello friends from Five Ultimate!
Thanks for taking the time to leave us a such a positive note -- it means a lot to us! Glad you think our app is great and easy to use :) We're pretty proud of it! Sure hope your Five Ultimate is extra-successful online!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Best app and service ever; the team are amazing and so quick to respond and help! Thank you so much!
Hello to our friends at Ozrite – DIY Outdoor Blinds | Brisbane, Outdoor Shades, Patio Blinds, Awnings For Decks, Café Blinds, Ziptrak, Outdoor DIY Awnings Online
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Great support, helped to integrate with a 3rd party landing page builder for no extra costs. Highly recommended
Hello to our friends at Microstart Farming
Thank you for the glowing review and the recommendation. We're so happy to hear that our support team helped to integrate with a 3rd party landing page builder. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
perfect app, great customer service, i didn't know how to install the app and they were very reactive and helped me install it
Hello to our friends at My Beloved
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Just installed the app and had to reach out to support for help in installing it and a bit of css styling. Support was great. Made the process very painless and got my options showing on my product page quickly. Very happy so far.
Hello to our friends from GemstoneJunkey.com
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
This app is literally amazing! What really blew me away was the great customer service. I switched themes and realized that it didn't work as seamlessly as my previous theme. I reached and literally within 20 minutes I not only got a message well received email, but I got a "I've resolved those issues for you can you take look to verify that is has been resolved?" I am extremely impressed. It's very easy to use and fits exactly what I need!
Hello friends from Fantastic Pawz Pet Stuff!
Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Fantastic Pawz Pet products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This is a great app! The ability to add a custom element for an additional charge (special note for $3.99) allowed me to easily increase my revenues and profits.
Support is also fantastic. Yaneeke is a rock star.
Hello friends from Rose Bear Forest!
Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about Yaneeke being a rockstar =) Appreciate the top notch review... Hope your Rose Bear Forest products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team