PC ‑ Product Options

We've just started using the Product Options & Customizer app, but so far it has done everything we've needed!

As an added bonus, the support team has been very responsive and has helped our non-techie team get things up and running smoohtly.

5 star customer service. But, if you have a Shopify 2.0 theme be aware there are glitches in the cart that they cannot rectify. The cart visibly updates and loops and displays a crossed ruler and pencil with the app name, visible to the customer for seconds (I took a screenshot). Was told they are aware and working on this with no date for the fix. I spent hours working on product variants before realizing this glitch that I could not live with. You can also not use the drawer cart style with this app at all. Aman was very helpful with customizing the app otherwise. There should be a disclaimer about this glitch and Shopify 2.0 themes before Shopify merchants upload this app to their sites.

It's a really crappy app. I'm not sure what's up with all these good reviews. I never write reviews, but I felt that this was justified.

In theory, it sounds great. In practice, it's total junk and their support is horrific. They take 3 to 5 days to respond and they have no sense of urgency. App does not work as it should nor does it do what it claims. Their demo page is sketchy because they're using a custom checkout page. It will not work the same on your shop unless you have Shopify Plus. Even then, you will still have inventory management issues because of the way the options are added. Not going to go into details here, it's nor worth my time. Save yourself the headache, trust me.

Ah, and removing was a PIA, it leaves a huge mess behind.

Pass.

VERY helpful...delighted that I don't have to press a save button every time I add an option. Love the way it looks online as well. Thank you!!!!

Very helpful customer service, i got helped by Aman. He did exactly what we asked for, with patience :)

I used the app to help me
Customize the items in my store. It added just what I needed to help my customers navigate.

A great app for smart options - Recommended. We are able to offer all the customization options we need.

Try some app, so I think this app so Good.
Moreover, the support of the app is very enthusiastic and fast.

I am still learning how to fully use this app. But I have to say the customer support is AWESOME! Once a live person is on, which was quick, it's a live person who jumps right in. No bot making you spin your wheels.

Shevaughn was great and has given top-rate customer service!

Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.