Arvostelut (1 775)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 88 % arvioista on 5 tähteä
  • 6 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 4 % arvioista on 1 tähteä
25. maaliskuu 2024

Excellent customer service and very good handling of the app!

Pawfectly Collarful
Saksa
10 kuukautta sovelluksen käyttöä
Product Customizer vastasi 26. maaliskuu 2024

HI Pawfectly Collarful,

Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!

19. helmikuu 2024

Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.

Signature Sweets by Amanda
Yhdysvallat
24 päivää sovelluksen käyttöä
Product Customizer vastasi 21. helmikuu 2024

Hi there Signature Sweets by Amanda,

Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!

The Support Team

19. huhtikuu 2024

After trying out several other apps, I finally found one that works seamlessly for my needs. This app is not only functional, but also incredibly easy to use. Its array of customization options allowed me to tailor it perfectly to my brand. When I had a question for customer support, Shevaughn responded promptly and guided me through fixing the issue with clarity. Highly appreciated!

Lavella Handcrafted Candles
Yhdysvallat
Noin 4 tuntia sovelluksen käyttöä
Product Customizer vastasi 23. huhtikuu 2024

Hi Lavella Handcrafted Candles,

We're glad you shared your feedback! We're happy our app fulfills your needs and we're also thrilled to know our team member Shevaughn provided you with the support you needed. Thanks again for sharing your experience!

22. tammikuu 2024

Excellent customer support from Shevaughn.

Designer Bee of New England
Yhdysvallat
Yli 9 vuotta sovelluksen käyttöä
Product Customizer vastasi 24. tammikuu 2024

Hello Designer Bee of New England,

We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this!

The Support Team

29. helmikuu 2024

This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.

IGS Creation: Discover Your Path to Peace and Love
Yhdysvallat
2 kuukautta sovelluksen käyttöä
Product Customizer vastasi 4. maaliskuu 2024

Hi IGS Creation,

Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.

5. joulukuu 2023

App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.

The Bird Board
Kanada
Noin kuukausi sovelluksen käyttöä
Product Customizer vastasi 7. joulukuu 2023

Hi Bird Board,

We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.

The Support Team

22. huhtikuu 2024

Very helpful very professional

Customlightboxes
Yhdysvallat
4 kuukautta sovelluksen käyttöä
Product Customizer vastasi 29. huhtikuu 2024

Hi Customlightboxes,

Thanks for sharing your feedback! We're thrilled to hear that you found our support helpful and professional. Ensuring our customers' satisfaction is our top priority. Thank you once again!

2. toukokuu 2024

Excellent online support. Tech Support was friendly, knowledgeable and resolved my questions very quickly.

Kolbe Coffee
Yhdysvallat
2 päivää sovelluksen käyttöä
Product Customizer vastasi 7. toukokuu 2024

Hi Kolbe Coffee,

Thank you for your kind words! We're delighted to hear that you had such a positive experience with our online support team. Providing friendly and efficient assistance is a top priority for us, and we're glad that we could resolve your questions promptly. Thanks again for sharing!

29. maaliskuu 2024

The app is very easy to use and customer service is quick to respond and available when needed.

NET Creative Designs
Yhdysvallat
28 päivää sovelluksen käyttöä
Product Customizer vastasi 1. huhtikuu 2024

Hi NET Creative Designs,

Thanks for the kind words! We are constantly making improvements to the app aimed at making it as easy to use as possible, so this is very gratifying to read. Thank you for also recognizing the effort of our support team, we take great pride in providing the best support experience possible!

12. maaliskuu 2024

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
Yhdistynyt kuningaskunta
Noin 21 tuntia sovelluksen käyttöä
Product Customizer vastasi 14. maaliskuu 2024

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!