Recensioni (1.766)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
6 novembre 2024

yall just make it too hard to put the variant options there...and the variant otptions arent even working on the theme...usually we suppose to go to apps embeded and turn this on to work..but the app isnt even there.

Huoroi
Australia
2 giorni di utilizzo dell’app
Product Customizer ha risposto 19 novembre 2024

Hi Huoroi,

Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve had trouble with the variant options and the app’s integration into ...

Data modifica: 30 novembre 2021

Update 11/27/2021. After updating our site to a newer theme, many of the items did not work with the product customizer. The support is responsive at times and non responsive as well. -----------------------
The team has fixed the issue. If you having a problem where the customization is sold out at check out, please make sure the Item Customization is not modified and set to Archived and Draft. ...

HappyLaulea
Stati Uniti
Circa 6 anni di utilizzo dell’app
Product Customizer ha risposto 3 maggio 2021

Hi HappyLaulea,

Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us ...

26 agosto 2020

This App used to be brilliant with no issues what's so ever, Something as changed and this app is so unreliable these days you add a product and 45 mins you still can't add the Personalization fields "Product Not Found"

SportsGiftsDirect.co.uk
Regno Unito
Quasi 5 anni di utilizzo dell’app
Data modifica: 16 settembre 2020

This App is not consistent anymore, Used to be good somedays better than others, It's really slowing us down adding products as the product data as become extremely slow at updating!!!!!! it can take up to an hour for to be able to to add the personalisation fields for a product!!!!!!!

Update Sept 2020 - Still Having Issues

Gifts24-7.co.uk
Regno Unito
Quasi 4 anni di utilizzo dell’app
Product Customizer ha risposto 16 gennaio 2020

Hello!
This is Sean, the Customer Success Manager with Product Customizer.

Thanks for leaving this review. Early this morning we became aware of a rare server "backlog" in ...

Data modifica: 9 maggio 2020

Really not a fan. Often glitchy and can't update. Still shows 1x customization for each $0.01 of cost. (Meaning a $5 engraving fee confuses customers, who are told they purchased 500 engravings). Generally slow support

Elder Pens
Stati Uniti
Circa 3 anni di utilizzo dell’app
Data modifica: 19 novembre 2015

Nice app and one we've used for quite a while now, very annoying though if you have thousands of products and you decide you need to alter or fine tune the variants, instead of simply changing group set you have to do it one by one taking days.

Also, by now for an app of this age, we would had expected conditional logic to had been developed and optional pricing for variants.

Whtshirtmakers Com
Regno Unito
Quasi 2 anni di utilizzo dell’app
Product Customizer ha risposto 19 marzo 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

12 novembre 2017

I requested to stop charging me and even removed the app 'Product Customizer' but I have still been charged $9.99 recently

Shopokarma
Australia
Circa un anno di utilizzo dell’app
Product Customizer ha risposto 19 marzo 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

4 febbraio 2021

It does allow my customers to add descriptions to my custom products, but when it comes to images, it doesn't work. Now I have to contact my customer for a picture that I should of had when they made their purchase. This makes me look unprepare and unprofesstional. I will uninstall.

Simply Created Wonderfully Made
Stati Uniti
9 mesi di utilizzo dell’app
Product Customizer ha risposto 4 febbraio 2021

Sean here following up. I see that we did fix this for you. Are you getting our messages? Thanks ahead of time! I want to make TRIPLE-sure you are taken care of! :)
-Sean

--- ...

14 maggio 2021

This app has had several issues on my small store. I have 19 items with 3 different options and I've had them disappear completely (losing out on sales) and having weird error messages on the items. I hope this improves but buyers be warned.

Yay-nique
Stati Uniti
5 mesi di utilizzo dell’app
Product Customizer ha risposto 19 maggio 2021

Hello Yay-nique,

Takeen here, Ops Manager at Product Customizer. We do apologize for the error on your store however it seemed to be caused from another source apart from us ...

5 dicembre 2023

App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue ...

The Bird Board
Canada
Circa un mese di utilizzo dell’app
Product Customizer ha risposto 7 dicembre 2023

Hi Bird Board,

We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and ...