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This app is literally amazing! What really blew me away was the great customer service. I switched themes and realized that it didn't work as seamlessly as my previous theme. I reached and literally within 20 minutes I not only got a message well received email, but I got a "I've resolved those issues for you can you take look to verify that is has been resolved?" I am extremely impressed. It's very easy to use and fits exactly what I need!
Hello friends from Fantastic Pawz Pet Stuff!
Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Fantastic Pawz Pet products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This is a great app! The ability to add a custom element for an additional charge (special note for $3.99) allowed me to easily increase my revenues and profits.
Support is also fantastic. Yaneeke is a rock star.
Hello friends from Rose Bear Forest!
Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about Yaneeke being a rockstar =) Appreciate the top notch review... Hope your Rose Bear Forest products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Had an issue at first after downloading but the support team was very helpful and got things re-downloaded & working correctly. Site & products are now looking/operating great!
Hello to our friends from McDonald's Candies
We are glad we were able to resolve these issues! Thank you for taking the time out to write us this awesome review! :-)
-Melissa & the Product Customizer Support Team
Supporter works really good. My problem was resolved within few hours. It's really a good app for my bussiness.
Hello friends from NTH-Store,
Thanks for this great review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Product customizer has enabled me to use a platform like shopify when I never would have been able to before. Secondly, Kevon's customer service has been fantastic. In fact, we're working on a further extension that will allow me to better realize all that Optimizer offers me. I will return to this review later once we fully launch our store as I imagine I'll continue to be wowed by what's to come!
Hello to our friends from Reliability Screening Solutions Inc.
We're so happy to hear that you are enjoying Product Customizer. We’re pleased that Kevon was able to help you! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Very good app. very good and very nice support. Many Thanks.
Very good app. very good and very nice support. Many Thanks.
Hello to our friends at PFOTE4
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
This app is essential for anyone looking to offer custom products. Very easy to follow instructions, and it's extremely user friendly.
Keep it up BoxKite! Great job
This app is super awesome so far, I am excited to see what it can do in the future. Only using the free plan for right now but am very impressed.
Hello to our friends at UpwardPro
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.
Hello to our friends with Heinrichs Jewelry,
Sean here, the Customer Success Manager with Product Customizer.
I just reviewed the convos and it looks like from May 21 - May 24, we left you hanging. I'm SO sorry about that. Obviously we have some work to do at this point with our support team so that we aren't losing track of these conversations. That is not the way we want to do business, and it wasn't intentional. I will be doing what needs to be done to make sure that doesn't happen to any of our valued clients in the future.
That said, I now have our tier 1 developer looking into this for you to try and get to the bottom of it and get it finally resolved. First off, he is doing an inventory "refresh" on your store right now, which will take a few of hours (sometimes up to 12) to complete.
Let's see how that does, then re-check later this afternoon. I am in Denver (12:22pm MST my time presently)... so I'll be here. And Ainsley will be here for the next 6-7 hours... and I am back in first thing tomorrow mornings, so doing everything in our power to get this fully fixed for you asap.
Thanks again for your understanding. I feel terrible that we left you hanging.
Stay tuned for another email from us in a few hours if you would...
Sean H
This app is working exactly the way we need it to! Customer service is excellent-they had us up and going with this app right away!
Hello friends from Artful Life Designs!
SO appreciate the time you took to give this great review! We are pretty proud of both our app and our great customer service! We hope your store is immensely successful! Let us know if there is every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team