レビュー (1,766)

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2023年2月3日

Horrible customer service. Went back and forth with "support team" for over a week for what should be a 5 minute fix. Kept getting passed back and forth between departments. Asked for a call or live chat option instead of email, and was provided with none. Would not recommend, many better options available out there.

Dynes Sports Management
カナダ
アプリの使用期間:6年弱
Product Customizerが返信しました 2023年2月9日

Hello to our friends at Dynes Sports Management

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I ...

2022年6月23日

I have used this app for several years and it worked well and I would have previously given it 4 stars. However I recently upgraded to a 2.0 shopify theme and the app stopped working. The developer was initially quick to respond and managed to get the theme working on chrome - although it was rather glitchy and wasn't a great customer experience at checkout. They couldn't get it to work at all on ...

Sukie
イギリス
アプリの使用期間:6年弱
Product Customizerが返信しました 2022年6月23日

Julia, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear that the app did not work ...

編集日:2023年2月8日

I have been using Product Customizer for about 4 years. It started as a great app, but the functionality and customer service have declined significantly. I have had multiple issues with the app in just the last 6 weeks - from color and image swatches not displaying to the more serious issue of none of the product options displaying and customers not being able to place orders on my site.

I am ...

Lily & Roe Co.
アメリカ合衆国
アプリの使用期間:5年以上
2023年12月26日

Your app has been frequently experiencing errors recently. This is the third time it has malfunctioned. The support team does not seem to understand the issue, even though I have explained it in detail. The chat window was closed before our conversation was concluded

ChipteeAmz
アメリカ合衆国
アプリの使用期間:約5年
Product Customizerが返信しました 2023年12月28日

Hi ChipteeAmz,

We are sorry you are experiencing issues with our application. We have found that when you are using Pagefly with our app without doing an integration, all ...

2023年7月13日

Not Good Customer Service. I have a problem with the theme but I have been waiting for more than 1 week and no one has solved it

Style My Pride
ベトナム
アプリの使用期間:約4年
Product Customizerが返信しました 2023年7月14日

Hi Style My Pride,

We’re very sorry that it is taking so long to resolve the issue with your theme. This is not representative of the customer service that we intend to ...

編集日:2018年4月26日

App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.

Tree Hugger Cloth Pads
カナダ
アプリの使用期間:4年弱
Product Customizerが返信しました 2020年3月19日

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

編集日:2022年12月1日

We love the product customizer app. It works perfectly for our store and is at a great price point. Kevon from their customer service department is top notch and has went out of his way on a Saturday to help us with complicated code that was needed for our theme for our website to run properly. Highly recommend this app. Thank you Kevon! You're the best :) Update: We had multiple glitches over ...

The Mason Bar Company
アメリカ合衆国
アプリの使用期間:3年以上
Product Customizerが返信しました 2022年1月10日

Hello to our friends from The Mason Bar Company

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's ...

編集日:2023年5月8日

Ive had this app for over two years and it always gave me issues. Sometimes it doesn’t record the options that cost more and that cause issues with my customers. I would have to manually send my clients invoices or they would just cancel the order. Its crashed multiple times and is a hassle to use. HIGHLY DO NOT RECOMMEND!

Certified Textures
アメリカ合衆国
アプリの使用期間:3年以上
Product Customizerが返信しました 2023年5月16日

Hello to our friends at Certified Textures

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.

We appreciate ...

2016年2月19日

So disappointed, A service that worked well and ok prive wise at $5.99 a month has suddently changed to a service costing $9.99 a month minimum???? Whaatttt??? No advance notice of this- I see my trial runs out in 88 days (ie the old version??). The new version is clunky, slow and not intuitive at all (the old one had glitches but I preferred it) and this one is glitchy too...a rip off...

Papier Prints
アイルランド
アプリの使用期間:3年弱
Product Customizerが返信しました 2020年3月19日

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

2017年12月2日

where i can finr product-cutyomizr.liquid file?? its very bad to use..

Omds
アメリカ合衆国
アプリの使用期間:3年弱
Product Customizerが返信しました 2020年3月19日

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...