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Ive had this app for over two years and it always gave me issues. Sometimes it doesn’t record the options that cost more and that cause issues with my customers. I would have to manually send my clients invoices or they would just cancel the order. Its crashed multiple times and is a hassle to use. HIGHLY DO NOT RECOMMEND!
Hello to our friends at Certified Textures
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.
We appreciate your honest feedback, however, I'm not seeing a recent support request, we are happy to help you resolve your issue kindly reach out to us at support@productcustomizer.com
Tanu & The Product Customizer Support Team
This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!
Hello to our friends from Dr. Dough Donuts
Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your inquiry! We're thankful for amazing customers like you! :-)
-Melissa & The Product Options & Customizer Team
Product Customizer works great and Ryan is really fast with support. We did extensive customisation of the UI on top of Product Customizer and Ryan was able to answer our many questions on APIs that are not officially documented, making it much easier for us to achieve the UI we wanted.
The fastest and best support I have ever received.
I wanted to customize my products on my shop where I sell artwork and customized art prints.
I tried different solutions (shopify apps) but none of them worked quite as I expected. So I was actually not convinced that Proct Customizer would be able to deliver a satiesfied solution. But it did and the team from Shopstorm was very helpful.
Daniel (my new best supporter friend) helped me through the entire setup. And he even installed the app properly and helped me with some issues with my theme. I know what I want and Daniel made it happen.
If possible I would give the team and the app 10 stars.
I feel quite safe and I know that they will make the product even better over time. And that is very important to me!
/Bettina
I have been using the Product Customer app for a couple of years now for my website and absolutely LOVE it. Not only does it meet my needs bur the customer service is amazing. Over the yesrs I've done several theme tweeks and changes and any code updates I need to have made to accommodate the new theme code is done within minutes and even my customer service emails are answered so quickly....even on weekends. I highly recommend this app and plan on sticking with it indefinitely. Thank you so much for such quick resolution to my questions this weekend!
Hello to our friends from Party Beautifully
Amy, we are elated to read your review and are very grateful. At Product Options and Customizer, we continuously strive to serve you better.
We wish you and your store great success!
Cheers,
-Pushpesh & the Product Customizer Support Team
Got stuck trying to navigate this app, reached out to customer service and got Aman and he sorted out all my questions within the first 5 minutes of making contact. Defiantly a great app to have with your online store as the customer service is top notch. thanks again Aman you Legend.
Hello to our friends at Lets Relax Skincare
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and we are glad that Aman could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
We have been successfully using the app for a couple of years, does exactly what it says wonderfully! Even better is the "fast and serious" support we had from Steven when we updated our Theme this week-end. He fixed our code (on a Saturday night!) and we were up and running again in a couple of hours! Thumbs up for the support!
Hello friends from Soccer Sport Fitness!
Thanks for the good word here about our app, and the time you took to leave it! So appreciate it. Steven rocks for sure -- so glad he got your issue sorted out and we love that you think our support is "fast and serious!!" May Soccer Sport Fitness be massively successful!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
The customer support is truly outstanding. The person I worked with on the product customization team worked tirelessly until a couple of issues I had due to a theme update were resolved. Highly recommend!
Hello to our friends from Paper & Wit
Thanks guys for giving us this fantastic review :-) We sincerely appreciate it! We will let our team know that their efforts were greatly appreciated! ;-)
-Melissa & The Product Options & Customizer Team
Our sales would not be as great as they are without this fabulous app. We are able to differentiate size, color, style and even create a list of measurements needed for our customers. It allows ease of ordering, ease of use all the whilst giving us the much needed information we need to produce and deliver a quality product. I would urge everyone to at least try this app for the trial period, because I'm sure you will stick with it once you use it. We have for over 8 months now. Visit us at http://www.getgoretro.com to see how we use this product!
We had some issues a couple of weeks after installing this app, but the developers quickly fixed the problem and it's working perfectly. We use it to allow customers to request specific installation options for one product, and we use it to allow customers to build a custom bodyboard selecting features that all require specific extra charges based on what they select. It works like a charm if you have a similar need.