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Product Customizer is a fantastic app. The functionality is excellent, the customer support is second to none. I give this app my highest recommendation. Thank you.
Customer service is amazing. Always help if we have some issues or even if we want to do some customization.
Hello to our friends from Bijoun
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
We have been very happy with this app. It makes customizing products a snap. Customer service is very knowledgeable and they are always fast to reply.
Product does exactly what it promises, does it well, and the customer support is outstanding. Highly recommended.
This is an absolutely amazing platform to use. I had a problem and sent a email, I got a response back and the problem was fixed within 5 minutes. Excellent customer service.
I would recommend Product Customizer to anyone and everyone.
Hello to our friends from Steel Magnolia Jewelry
We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review.
Cheers,
Pushpesh & the Product Customizer Support Team
Great customer service, fast to fix any issue. Thank you for your assistance. We appreciate it and our customers do too.
Hello to our friends from Balloons and Weights
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Product customizer worked ok. At first I got it to add text boxes to some products and eventually set it up to extend the options I offered in my store. They are usually pretty fast on replying about questions or problems, but when I finally decided to remove it from my store because the integration was messy and confusing to my customers and myself I had a big problem. Before I deleted anything, I asked them if my website would work as it did before the install when I deleted the app. They assured me it would and I went ahead and deleted the app. The next morning I began to get emails from customers telling me there was a problem with the CHECKOUT on my website. I am not sure how much money this problem caused me for the half a day it was unresolved, but it is a lot more than the service they have provided. I sent them an email asking for help and no one got back to me. Is this because now I was a non paying customer? In a last ditch effort, I contacted shopify help and they were able to go in and clean up the mess they did on my site after about 20 or 30 minutes. If you value your business, do not have them modify your website. The integration they do is messy and unappealing.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
We have been using Product Options and Customizer for several years now. We recently had some questions about the options and how to use this application effectively and the support was great. It just reminded us of how great this app is and how important it is to our business.
Hello to our friends from Quest Awards
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
This app is brilliant & serves the purpose! I’m really impressed with the quick responses via email!
Hello friends from Alex and Us!
Thanks for saying our app is brilliant and recommending it to others out there! It makes our hard work worthwhile! Glad our support team did a great job for you. Do let us know how else we can support you and Alex and Us at anytime! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Super quick in replying to my query to get me up and running again. (my oversight not theirs). Thank you