Recensies (1.784)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
31 januari 2021

Very easy-to-use functionality included. It even gives you the option to make design changes for each type of field. Other similar apps that I’ve tried require coding. The team is also responsive and supportive. Highly recommend!

Pup Post
Verenigde Staten
8 maanden gebruiken de app
Product Customizer heeft geantwoord 3 februari 2021

Hello to our friends from Pup Post

Thank you for leaving this awesome review! We appreciate your support and we are thankful for customers like you.

-Melissa & The Product Options & Customizer Team

28 april 2015

intuitive app that does what it promises. installation was a breeze using their free setup-service. superfast, friendly and helpful support! more features on their way apparently. choosing this app is a no-brainer

DIAMOND PRIDE
Duitsland
8 maanden gebruiken de app
11 januari 2022

Helped me a lot with my sales and the customer service team is amazing they sorted out the issue i had swiftly!

H.A.B's
Verenigde Arabische Emiraten
8 maanden gebruiken de app
Product Customizer heeft geantwoord 11 januari 2022

Hello friends at H.A.B's

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy our support team was able to assist you :-) We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

Bewerkt 6 november 2018

This app is reliable and easy to use. I sell customizable products, and the Product Options app is critical for my business. While it may not have quite as many features as other product option apps I tried, it works perfectly without any problems or bugs that I've seen.

Their support is outstanding, and they'll be there to help you with any questions or problems that come up.

Too Cute Decals
Verenigde Staten
8 maanden gebruiken de app
26 mei 2014

This is an amazingly easy and terrific app. I recommend it highly and would use it again in a flash. I have a little different need and wasn't sure Customizer would work. I emailed their support site for help and they responded quickly and so helpfully. When I found out how to use it I was surprised at how simple it was.

gratitudevisit.com
Verenigde Staten
8 maanden gebruiken de app
3 augustus 2023

I am still learning how to fully use this app. But I have to say the customer support is AWESOME! Once a live person is on, which was quick, it's a live person who jumps right in. No bot making you spin your wheels.

Shevaughn was great and has given top-rate customer service!

Frances Moon
Verenigde Staten
7 dagen gebruiken de app
Product Customizer heeft geantwoord 7 augustus 2023

Greetings Frances Moon,

Thank you for taking the time to leave such a great review! We are happy that Shevaughn was able to provide awesome, quick service for you. We love it that Product Options & Customizer is benefiting your store and we are here to help with whatever you may need.

Stephanie and the Customer Support Team

16 februari 2015

This app is great! Gave me exactly what I needed to add options to my products without having to enter inventory for each variations. Since I was totally confused on how to enter the code they did it for me super fast! The customer service is amazing and they respond back so quickly! So happy!

Coco and Lulu Handmade
Verenigde Staten
8 maanden gebruiken de app
10 april 2020

Phenomenal. I was searching and searching for a good variant app, and this is the ONE. Let me walk you through what makes it so good:
1. Quick, easy setup. If you’re not confident with coding the expert team has it up and running within a couple of hours.
2. Easy to use. Out of the several I have tested this has the most straightforward interface. It had every function I wanted from swatches to pricing per variant.
3. Design integration - if you have a clue about CSS it’s fairly easy to amend to make it look the same. If, like me, you’re a bit of a novice, they have a cracking team who’s reply rate is swift. They had my design exactly how I wanted it within 1 email!

All in all a great app, and a massive shout out to Steven. Been incredibly helpful from the outset and an asset to their team.

My Hair Pro
Verenigd Koninkrijk
7 maanden gebruiken de app
Product Customizer heeft geantwoord 13 april 2020

Hello friends from My Hair Pro!

WOW!!!! Thanks SOOO much for the great review. Glad you feel our app is phenomenal and the customer support is "cracking" - we are very proud of both! Also, thanks for the call-out for Steven! We work really hard to take extra-good care of every user, so your kudos mean a lot. Sure hope My Hair Pro makes BIG $$$ online!!

-Sean & The Product Options & Customizer Support Team

26 juni 2019

We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.

KMM & Co.
Verenigde Staten
7 maanden gebruiken de app
Product Customizer heeft geantwoord 27 juni 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team
------------------------------

Previous reply:

Friends from KMM,

This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know.

We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.

23 september 2020

Highly recommend this app. The support has always been great. The initial install was easy. I did purchase a theme that the install had to be modified so now anytime I update my theme, I have to have them update my code but they respond so quickly that it hardly matters.

Scarlett Monkey Crafts & Boutique
Verenigde Staten
7 maanden gebruiken de app
Product Customizer heeft geantwoord 25 september 2020

Hello friends at Scarlett Monkey Crafts & Boutique

Thank you for leaving us this fantastic detailed review! We are extremely glad we could assist! If you have any more queries do not hesitate to reach out to us! We wish the Scarlett Monkey Crafts & Boutique the great success online :-)

- Melissa & The Product Options & Customizer Team