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quick and helpful!
Hi Shaka Tackle Co.,
Thank you for your feedback! We're delighted to hear that you found our support fast and knowledgeable. We're always here to help and ensure you have the best experience possible.
Thanks for choosing us!
I have been using this app for years now (paid plan) and highly recommend if you need detailed or conditional forms with add-on pricing. The customer support team has also always been easily accessible, friendly and fast! Thank you for great service.
Hi Sessa Vee,
Thanks for sharing your feedback! We’re glad to hear that our app meet your needs. Knowing that you've found our customer support team accessible, friendly, and fast reaffirms our commitment to excellent service. Thanks again!
great service, great help !
Hi Maison Délara,
Thank you for your feedback! We're glad to hear you had a great experience with our service.
We appreciate your support!
Shevaughn and Kevon with Product Optimizer stepped up when other app developers didn't. They adapted their app to solve our unique requirements for adding buyer selected product options including prices, instead of using many variants of the same product. We've been using the app for about 2 years and they have jumped in several times to help us solve our unique issues with how we handle product options.
The app works great for us and there is no question their app and customer service have helped sell our options generating more revenue. They are highly recommended, their response time is very quick.
Hi HavenTech Intercoms,
Thank you for your kind words! We're thrilled to hear that our team members Shevaughn and Kevon were able to meet your requirements and provide excellent support. It's great to know that the app has been working well for you and has helped generate more revenue. Providing outstanding customer service is crucial to us, and we're glad to hear our quick response time made a difference.
Thanks for being a valued user!
I had a great experience working with Deep over zoom and he helped me with all my questions regarding adding customization to my website for my products. I appreciate his attentiveness and follow up to get things in order for me. 5 star service! Thanks again!
Hi Jersey Girl Sign Shop,
Thank you for your review! We're delighted to hear about your great experience with our team member Deep. Customer service is a core value for us, and we're glad he could assist you with all your questions.We appreciate your recognition!
Easy to use and excellent customer support. I was able to add more options to my products very easily. When I experienced an issue, customer support was able to fix it within minutes.
Hi Finally Italian by Chef Gianni Ceschia,
Thank you for your review! We're glad to hear that you found the app easy to use and that our customer support was excellent. Providing outstanding customer support is a top priority for us. Thanks again for sharing your feedback!
I got a bit screwed over by the shift away from “legacy” websites, but the customer service was super fast and helpful in fixing that.
I tried a LOT of custom field apps before landing on this one, and it is by far the best. My products are unique so it is nice that I am able to name each field uniquely.
Hi Teatowels.ca,
Thank you for sharing your review! We apologize for any inconvenience with the shift from legacy websites, and we're glad our customer service could assist you quickly. It's great to hear our app stands out in meeting your needs. Thanks again!
Aman was extremely helpful and knowledgeable. He actually took the time to place the upload file button for me on all my customizable products!
Hi Attitudes and Gratitudes,
Thank you for your feedback! We’re glad to hear Aman was able to help with adding the upload file button to all your product pages. Personalized assistance like this is a key part of our customer service.
We appreciate your support!
Brilliant Customer Service
Hi Custom Shinz,
Thank you for your feedback! We're thrilled to hear that you had a great experience with our customer service. Providing excellent support is our top priority!
We appreciate your support!
I have been using this app since I first started using Shopify, so since 2015 IIRC. It is perfect for highly customizable with many variations and, best of all, live chat tech support is FANTASTIC!! Last week I updated to a 2.0 theme and had no idea product customizer wasn't working ... not until I started looking at orders and realized there was no customization data present. I submitted as many screenshots as I could of all my efforts to fix the problem, created a staff account, and the Product Customizer team got everything working again within minutes. I'm so relieved! Thank you so much :)
Hi there justthegoods,
What a great review you left us! We really appreciate you taking the time to detail this review and acknowledge the support you received in setting up your new 2.0 theme. We strive to assist in every way that we can and we are here for you when you need us. Thank you for being a valued merchant!
The Support Team