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Unreliable App – Causing Significant Business Losses
I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my ...
Shugis,
Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business.
I completely ...
THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!
Hi Velvet Noire Boutique,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience with our app. I understand how ...
It is not working and is showing on the product page. Nobody is replying on Support.
When this app goes wrong... which it can do, they are extremely slow to fix the issue with your store and are not bothered about you losing sales and money. Can take them long times to fix problems and support staff can just ghost you.
Would not recommend... lost thousands when they refused to make simple fixes over night. If anything goes wrong out of hours be aware that they cannot fix and you ...
Hello friends from Flawless Moissanite,
Thank you for sharing this feedback. Sadly, we did experience a very rare breaking issue with our app earlier this week (7/29). In ...
ALL Shopify users,
HORRIBLE! and SACAM
Been with them for 8 years and they started an $99 for a plan (no other app as at that point)
They switched for a $24 a plan (Not idea how long ago) Most likely years ago....
Never told our company, been charging us $99 a month for 8 years when they have a plan (That we use for $24) We are not in the business of watching is an app changed a plan for a ...
Hi Amanda,
We truly regret any frustration you’ve experienced and apologize for the misunderstanding regarding your subscription plan. You were charged according to the ...
Frequent Bugs and Unreliable Performance
I've been using the "Product Customizer" app for a while, and unfortunately, it has caused several issues that have negatively impacted my business. Most recently, I encountered a serious problem where customers couldn’t add products with file upload options to their cart. This has resulted in a significant loss of sales, and it's been very frustrating to ...
Hi Famedge,
Thank you for your feedback! We're pleased to hear that you find our service excellent and that we've been able to support you with everything you need. Providing ...
I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, ...
Hi Chalet Et Ceci,
Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused ...
Simply needs to be banned from the store. its buggy. service is one of the worst I've come across.
Hi Deadman's Beard Co. Team,
Thank you so much for sharing your feedback. I’m really sorry to hear about the trouble you’ve experienced with our app and the impact it’s had ...
All of a sudden it stopped working for us.
Hi Bunty Pet Products,
Thank you for your feedback. We're sorry to hear that the app stopped working for you. Our support team has reached out to assist, but we haven't heard ...
We used this app for many many years. Support was always hit and miss and for the most part the app functioned most days of the week. Lately though the support has been non existent. after many years of service we feel the support team has dropped the ball. They updated our code in our site and removed the previous code that was put in the site that gave us better functionality. There are way ...