Algemene beoordeling
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
29 augustus 2023

Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice

Summer Set Lashes
19 dagen gebruiken de app
Product Customizer heeft geantwoord 31 augustus 2023

Hello Summer Set Lashes,

We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected.

From our internal investigation, we noticed that over the last 10 days, you have worked with all of our Customer Support team members to assist you each step of the way. We noted that our app brought all customization data to checkout, however our team noticed that you had a bundle feature that appears only at checkout and that may be the issue you are experiencing.

We would appreciate the opportunity to do some test without that feature being enabled to assist you. We will be reaching out to you to go over this testing and the results it brings to help identify where the concerns may be.

Stephanie and the Customer Support Team

14 september 2023

It's ugly, hard to customize and doesn't have conditional options.

The Memori
Verenigde Staten
28 minuten gebruiken de app
Product Customizer heeft geantwoord 15 september 2023

Hi The Memori,

We’re sorry to hear that you had this experience with our application, but we must disagree with what you’ve written here.

Firstly, we offer free onboarding sessions, and we reached out to you within half an hour of the time you installed our application. We did not receive a response but will be reaching out to you again to arrange a session with a member of our support team who can help to ensure that the app is properly configured for your store.

Secondly, our app does offer conditional options, but the initial setup must be completed correctly for this feature to work. Again, our team can easily assist you with setup. We hope to be able to contact you shortly to resolve the issues that you are describing here.

Bewerkt 9 februari 2023

terrible aplicacion, lo peor de todas las aplicaciones que he visto en toda mi maravillosa vida, no la instalen

3 minuten gebruiken de app
Product Customizer heeft geantwoord 9 februari 2023

Hola a nuestros amigos de PerfumeriaEau

Muchas gracias por dejarnos este comentario. Este es Pushpesh, el administrador de éxito del cliente con personalizador de productos.

Quiero extender mis más sinceras disculpas por la experiencia negativa que tuvo con Product Cusomizer. Nuestra aplicación está siendo utilizada por muchos comerciantes y les ha funcionado muy bien a la mayoría de ellos. Instalaste la aplicación, dejaste una reseña negativa y luego la desinstalaste en un lapso de 7 minutos sin siquiera contactar al soporte para obtener ayuda. Si nos hubiera enviado una solicitud de ayuda, nos hubiera encantado resolverlo por usted. Si está dispuesto a probar nuestra aplicación nuevamente, hágamelo saber y personalmente me ocuparé de su caso. Espero sinceramente que nos dé otra oportunidad de hacerlo bien para su tienda.

Ofrecemos soporte de chat en vivo las 24 horas, de lunes a viernes. Comuníquese con nosotros a través de la función de chat en vivo en la aplicación y le responderemos en minutos para resolver cualquier problema que pueda tener. También nos encanta ofrecer llamadas gratuitas para compartir pantalla en vivo a todos nuestros valiosos clientes donde podemos ayudar a resolver los problemas. Trabajamos arduamente para asegurarnos de que todos los comerciantes que usan nuestra aplicación tengan una experiencia A+.

Pushpesh y el equipo de soporte del personalizador de productos

Bewerkt 30 november 2021

Update 11/27/2021. After updating our site to a newer theme, many of the items did not work with the product customizer. The support is responsive at times and non responsive as well. -----------------------
The team has fixed the issue. If you having a problem where the customization is sold out at check out, please make sure the Item Customization is not modified and set to Archived and Draft. When this is set to archive, it will show that it is Out of stock.

Verenigde Staten
Ongeveer 6 jaar gebruiken de app
Product Customizer heeft geantwoord 3 mei 2021

Hi HappyLaulea,

Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future.

`Harish - Customer Success Team

26 augustus 2020

This App used to be brilliant with no issues what's so ever, Something as changed and this app is so unreliable these days you add a product and 45 mins you still can't add the Personalization fields "Product Not Found"
Verenigd Koninkrijk
Bijna 5 jaar gebruiken de app
Bewerkt 16 september 2020

This App is not consistent anymore, Used to be good somedays better than others, It's really slowing us down adding products as the product data as become extremely slow at updating!!!!!! it can take up to an hour for to be able to to add the personalisation fields for a product!!!!!!!

Update Sept 2020 - Still Having Issues
Verenigd Koninkrijk
Bijna 6 jaar gebruiken de app
Product Customizer heeft geantwoord 16 januari 2020

This is Sean, the Customer Success Manager with Product Customizer.

Thanks for leaving this review. Early this morning we became aware of a rare server "backlog" in the middle of the night. We have worked hard this morning to clear it out and get it back to normal. Things should be back to normal now. I'll email you directly as well. Thanks for your understanding! We'd love a few more stars on this review if you'll consider it - it makes a big difference with our ranking on the app store.

Thanks very much, I'll keep you updated if there's any other issues!

-Sean H & The Product Customizer Support Team

14 mei 2021

This app has had several issues on my small store. I have 19 items with 3 different options and I've had them disappear completely (losing out on sales) and having weird error messages on the items. I hope this improves but buyers be warned.

Verenigde Staten
5 maanden gebruiken de app
Product Customizer heeft geantwoord 19 mei 2021

Hello Yay-nique,

Takeen here, Ops Manager at Product Customizer. We do apologize for the error on your store however it seemed to be caused from another source apart from us and we suspect it's Shopify. The reason is that the data was rearranged without any interference from our app, even on many stores that have been working perfectly fine for years.

The good news is that the issue stopped on it's own without any intervention from us. We do apologize for the inconvenience and if you would like to speak with me directly please email us at

-- Takeen, Ops Manager

4 februari 2021

It does allow my customers to add descriptions to my custom products, but when it comes to images, it doesn't work. Now I have to contact my customer for a picture that I should of had when they made their purchase. This makes me look unprepare and unprofesstional. I will uninstall.

Simply Created Wonderfully Made
Verenigde Staten
9 maanden gebruiken de app
Product Customizer heeft geantwoord 4 februari 2021

Sean here following up. I see that we did fix this for you. Are you getting our messages? Thanks ahead of time! I want to make TRIPLE-sure you are taken care of! :)


Takeen here from the Dev Team. We apologize for the trouble and in fact it's being caused by Ajax which powers adding the product in the background vs redirecting the shopper to the Cart Page.

The reason for this is that Themes only care about the product itself when doing Ajax which is why disabling it is important for customizations and uploads to work as intended.

We would love to work on this for you asap, we emailed you so you can reach out to us at your earliest convenience.


Bewerkt 9 mei 2020

Really not a fan. Often glitchy and can't update. Still shows 1x customization for each $0.01 of cost. (Meaning a $5 engraving fee confuses customers, who are told they purchased 500 engravings). Generally slow support

Elder Pens
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
12 november 2017

I requested to stop charging me and even removed the app 'Product Customizer' but I have still been charged $9.99 recently

Ongeveer een jaar gebruiken de app
Product Customizer heeft geantwoord 19 maart 2020

This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team