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Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous
Hi OneStore,
We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for support, and then posted this review on July 14th.
We would be happy to assist you and will be reaching out to you immediately. We’re very confident that we can solve whatever issue you are experiencing.
Stephanie and the Customer Support Team
This app has a lot of great options - it works great for our highly customized products. Easy to use.
This applicaiton was perfect for my needs. Easy to install and the customer service was extremly quick to help me customize the spacing and font to my website.
I've really struggled with setting up options for my store while designing it. This app was the first to deliver something very close to what I had imagined after having gone through 3 or 4 other apps. I'd definitively say this is one of the better product options app for Shopify stores (integration: 4.7/5) . The team was generally super helpful in overcoming issues with integrating the app, although at times I found that it could be a little slow to get the ball rolling (customer service: 4/5). Yet again that may have been due to my high expectations! Personally, I'm happy with the app and if the price point suits you then I would definitively recommend it!!!
Hello to our friends from Sibylle Jewels
We are happy our app was able to provide a solution! Thank you for leaving us this awesome review! :-) We wish you and your store great success!
-Melissa & the Product Customizer Support Team
The support team is really supportive and replies really quickly. Thank you very much for your help. Especially the customer specialist Aman is very helpful and helped us to fix the problem effectively. Good job, Aman.
Hello to our friends at MyHomeware Pty Ltd (ABN: 66 657 841 659)
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
This app has been a very good app for us to use. Does 99% of everything we need it to. One thing they need to integrate is the ability to use a different SKU per variant. Because of this I have to use Shopify variants AND the PC variants. I would prefer to use one or the other and not bounce back and forth.
Customer service is responsive and fast. Danielle assisted me this evening and helped dial things in exactly as I wanted them.
I would recommend this app for sure.
Great customer service, quick to respond. Willing to help you out if you don't understand instructions.
Hello to our friends from Odell's Gluten Free Bakery & Cafe!
Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope Odell's Gluten Free Bakery & Cafe is massively successful in ecommerce!
Sean & The Product Options & Customizer Team
This product and customer service are great. Sean, one of the reps, was pretty friendly when I asked for help. I highly recommend using this app.
Hello to our friends at Rooted Steel! Thanks for the great review. Always so glad we can help make the experience a good one. Happy selling!
-Sean, Customer Success, Product Options & Customizer
This app has been really helpful in allowing us to include more variants than Shopify will allow. It's extremely easy to use and the customer support has been fantastic! They were extremely prompt in their responses and helped us quickly resolve an issue regarding the placement of the dropdowns. Would highly recommend.
We are on the basic plan. It is great. Good customer support. Highly recommended app if you want to have a variety of options on your products.
Hello PhonoLab,
Thank you for your positive review. We are happy that you had good customer support. Product Options & Customizer is perfect for your product offerings.
Stephanie & the Customer Support Team