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Great customer service and quick turnaround on problem solving. This app meets tons of needs for my business and is better than another app that claimed to do something similar. Very user-friendly!
Hi shopbrushandline,
This is a very nice review to read, thank you so much for taking the time to write it! Our development and support teams are constantly at work to make the app as easy to use as possible, and we're always here to provide live support when it is needed. Please always feel free to reach out to us for any future needs!
customer service was amazing!!
Hi Be advised leather, LLC,
Thank you so much for taking the time to leave us this review! We take great pride in offering the best customer experience possible and are always gratified to receive this kind of positive feedback. Please do not hesitate to reach out to us for any assistance!
App didn't work for my theme even after me going into the code and manually entering it. I uninstalled the app and got a message as to why I did I told them what the issue was and they told me to reinstall and they would do the coding them self and give me a free month. I don't care about the month obviously I paid the price the first time I just need a product that works. I responded to the email and got automated response that basically said Hi thanks for installing we've looked at your code and looks like everything is functioning properly let us know if you need anything... I then respond is this a bot and a rep named Sean answered no this is not a bot... but the later explains to me that it was an automated message(aka a bot!!) after me explaining my frustration on the situation not being handled. The conversation went back and forth about petty details that kinda shifted blame from them to me instead of this guy looking at our conversation thread and coming up with a solution to my existing problem. Needless to say its not a big deal to some but to me this was a very bad experience when I already had uninstalled the app and moved on and they asked to make it right but I still don't have a working product a week later because I'm spending 20-30mins of my time explaining irrelevant details with Sean. I'm glad I know how to problem solve and created my options through the existing product variables that comes with shopify as a temporary fix or I would have been scrambling because Sean don't know how to do his job correctly. Hope This saves someone else the headache. My shop is dksuitcity.shop so the users know this is a real person. Hope this isn't to wordy. I tried to skip a few things that are unimportant to my point.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
It is the best app I have ever used to customize my products on Shopify. Customer support is the best and fastest I've ever seen. Recommended 100%
Hello to our friends at Courier Running Club
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I reached out to the team for an issue with my product pricing repeating at checkout! They fixed it immediately! I have loved using this app for customizing! It is very easy to work with and has served all my needs! Now I can add great Customer Service to the list!!
Hello to our friends from KCDesigns Boutique and Baskets
We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !!
Pushpesh & the Product Customizer Support Team
great customer service
Hello to our friends at iTrendy-Amsterdam
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
When I first started with the App I got a little confused about how it works but I used the live help and Aman was amazing. He even did a screen share and logged into our Shopify and fixed a few little bits. I could not have asked for a better service and now I know how it all works it is a great addition to our website so thank you, Aman.
Hello to our friends at Lara-May
We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Aman was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Tanu & The Product Customizer Support Team
Aman offers top-notch customer support. He attentively listens to my website requirements and works closely with me to ensure everything runs seamlessly. I greatly appreciate your dedication and hard work. Thank you!
Hi Contempo Furniture,
This review is very gratifying to read. Aman is a top notch member of our team and always goes above and beyond to help our merchants. We are thrilled to read this and feel very privileged to be able to serve merchants such as yourself. Thank you so much for taking the time to write this review!
This app is perfect for the store. $10 cheaper per month then the alternative and the support team has been so helpful with making changes to my site that I was unable to for me.
Well worth 10 bucks a month! Very happy.
Too bad this didn't offer a 10 Star Rating
I got support that was so over the top it was unreal.
A lot of what I asked about wasn't even in the arena of what Product Customizer did but I still got helpful suggestions.
I would happily recommend this app to anyone as in the end it is all about the people and the people here are amazing!
Mary