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You can't use customization for the featured product which is shown on the homepage! Support, very very poor too! They didn't try to help me to add customization for the product on the homepage.
Hey Nemanja,
Thanks for leaving this review, and I'm so sorry the app didn't work as expected for you, so my sincerest apologies.
With your request for customization on the homepage, I want to clarify that we offer customization mainly on the product and cart page. But after receiving your request, the team is trying to figure out if we can create customization for you on the home page for the featured product. That is why the support team is taking more than usual time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. So once again apologize for the bad experience.
Tanveer & The Product Customizer Team
Works really nice! And nice staff, they help me a lot with integration and configuration for this app.
Hello friends from norweik!
SO appreciate the time you took to give our app AND our customer service this great review! We hope your store is immensely successful! Let us know if there is every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This app really gave us the ability to add unlimited options. We only have around 30 products but they come in hundreds of variations. I would love to see some new features though.
I would also like to see the ability to stay within the same window rather than having to use another one for the customizer.
This is one of my favourite apps now. Allows me to customise every product any way I want it.
The support team is fantastic, and is always there.
Would definitely recommend 10/10
The app is a good supplement for the existing product options and variants offered by the shopify platform. Its easy to use and allows unlimited amount of customisations. More importantly, the technical support was excellent. Kim was not only prompt and responsive to my request for help in the initial set up, she was also very patient and helpful. This is contrary to the experience I had with the other developer.
We can't change from lenguage their automatic comments, and we would like to start to sell to other Countries with other lenguages, this is not so good for us.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello again!
Did you get your concern answered? Would you consider either deleting this 1-star review for our app, or adding more stars? It would REALLY help us! :) Thanks ahead of time!
-Sean H, Customer Success Manager
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Original Reply: Hello! This is Sean, the Customer Success Manager with Product Customizer.
Very sorry that our app cannot currently automatically translate its words into other languages. Most apps cannot do this. We will consider it for a future upgrade though!
Would you consider removing this 1-star review or deleting the review? That would be VERY appreciated. Most apps cannot do this, so I don't think we deserve this very harmful review...
Thanks! I will email you directly also.
Sean H & The Product Customizer Support Team
This app is pretty dang good for what it does! It's great for companies who do any sort of custom designs, or put pictures on products for customers!
Super awesome and patient support team!!!
他のアプリもたくさんためしましたがこれが１番表示速度が早いです。表示速度が遅いと、カスタム項目を入力せずにカートに入れることが出来るので非常に重要です。
またサポートも早くて丁寧です。 非常にオススメ。
Hello friends from フレブルライフ ストア!
So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and appreciate our customer support -- hope your online store sees huge success!! Thanks for the recommendation!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Kevon was an amazing help. I had a lot of small details that I needed to adjust and he did them all in a quick and timely fashion.
Hello friends from Moce Sports!
Thanks for the good word here about our app, and the time you took to leave it! So appreciate it. Kevon rocks for sure -- so glad he was an amazing help and the support was quick and timely!!" May Moce Sports be massively successful!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team