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Great Job! Even at 2 am they helped me with my issues! Thanks so much!
Hi Astroworld Telescopes,
Thank you for your review! We're delighted to hear that we could assist you, even at 2 am. Providing support whenever you need it is important to us.Thanks for sharing your feedback!
I have been using this app since I first started using Shopify, so since 2015 IIRC. It is perfect for highly customizable with many variations and, best of all, live chat tech support is FANTASTIC!! Last week I updated to a 2.0 theme and had no idea product customizer wasn't working ... not until I started looking at orders and realized there was no customization data present. I submitted as many screenshots as I could of all my efforts to fix the problem, created a staff account, and the Product Customizer team got everything working again within minutes. I'm so relieved! Thank you so much :)
Hi there justthegoods,
What a great review you left us! We really appreciate you taking the time to detail this review and acknowledge the support you received in setting up your new 2.0 theme. We strive to assist in every way that we can and we are here for you when you need us. Thank you for being a valued merchant!
The Support Team
communication was great and friendly! I asked for help and was helped put immediately.
Hi Main Senora Roots,
Thank you for the kind words! We have a fantastic staff supporting the application and love receiving such positive feedback. Cheers!
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo,
We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business.
Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback
Thanks again!
This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.
Hi IGS Creation,
Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.
Helped with everything i was in a need of and even coded stuff I needed fixed :)
Hi Dragonfly Ink,
Thank you for your feedback! We're pleased to hear that we could help with everything you needed, including coding fixes.
Thanks for being a valued user!
Just installed the app and it's awesome so far. Shevaughn was a great help in assisting me with a question I had, as well as quickly responding. Thank you!
Hi ATEL Store,
Thanks for recognizing Shevaughn! He is an outstanding member of our team and will be thrilled to receive this feedback. Please never hesitate to reach out to us for any future needs!
All of a sudden it stopped working for us.
Hi Bunty Pet Products,
Thank you for your feedback. We're sorry to hear that the app stopped working for you. Our support team has reached out to assist, but we haven't heard back to confirm if the issue was resolved. Please let us know if you still need help so we can ensure everything is working properly for you.
Thank you for your patience and understanding.
He was very helper. I highly recommend this app.
Hi CreAtion Prints,
Thanks for the 5 star review! We're thrilled that you received great support from our team. Thanks again!
Customer support chat is great, Aman helped me so much to have my customizations up and running!
Hi STRENDING,
Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!