Avaliações (1 784)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
5 de dezembro de 2023

App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.

The Bird Board
Canadá
About 1 month usando a aplicação
Questão respondida por Product Customizer 7 de dezembro de 2023

Hi Bird Board,

We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.

The Support Team

19 de fevereiro de 2024

Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.

Signature Sweets by Amanda
Estados Unidos
24 days usando a aplicação
Questão respondida por Product Customizer 21 de fevereiro de 2024

Hi there Signature Sweets by Amanda,

Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!

The Support Team

29 de fevereiro de 2024

This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.

IGS Creation: Discover Your Path to Peace and Love
Estados Unidos
2 months usando a aplicação
Questão respondida por Product Customizer 4 de março de 2024

Hi IGS Creation,

Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.

17 de abril de 2024

Helpful and quick

Gallop Guru
Reino Unido
About 6 years usando a aplicação
Questão respondida por Product Customizer 19 de abril de 2024

Hi Gallop Guru,

Thanks for the 5 star review! Please always feel free to reach out for any assistance!

11 de abril de 2024

Shevaughn was AMAZING. He was so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!

FindingHopeandJoy
Estados Unidos
2 days usando a aplicação
Questão respondida por Product Customizer 15 de abril de 2024

HI FindingHopeandJoy,

Thank you so much for recognizing Shevaughn! He is a fantastic member of our team and always goes above and beyond to help our merchants. Cheers and happy selling!

10 de maio de 2024

Works great! I encountered some issues, and the staff responded immediately and personally helped me with the settings. Five-star rating.

L1 Print
Estados Unidos
9 days usando a aplicação
Questão respondida por Product Customizer 13 de maio de 2024

Hi L1 Print,

Thank you for your kind words! We're glad to hear that our staff was able to respond immediately and assist you personally with the settings. Excellent customer service is a priority for us, and your satisfaction means everything. We appreciate your feedback!

25 de março de 2024

Excellent customer service and very good handling of the app!

Pawfectly Collarful
Alemanha
10 months usando a aplicação
Questão respondida por Product Customizer 26 de março de 2024

HI Pawfectly Collarful,

Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!

10 de junho de 2024

The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!

Forrest Fit
Estados Unidos
39 minutes usando a aplicação
Questão respondida por Product Customizer 19 de junho de 2024

Hi Forrest Fit,

Thank you for your feedback! We're delighted to hear that you found our support outstanding. It’s great to know that our team handled your request so quickly.

Thanks for sharing your experience!

12 de março de 2024

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
Reino Unido
About 21 hours usando a aplicação
Questão respondida por Product Customizer 14 de março de 2024

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!

Editado a 24 de março de 2024

Always very helpful when I have questions!! Wonderful support team!

Caring Comforts Co.
Estados Unidos
8 months usando a aplicação
Questão respondida por Product Customizer 19 de março de 2024

Hi Caring Comforts Co,

Thanks for taking the time to leave us this review and for recognizing Shevaughn's efforts. He is an outstanding team member and we're thrilled that you had such a great experience with our team and app. Cheers!