Product Options & Customizer

Product Options & Customizer

Avaliações (1 141)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 90% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
19 de junho de 2024

It has been stable in what I use it for. Support from Product Options & Customizer--although only had to use it a couple of times in the past 5 yrs--is always quick, courteous and resolves the issues in a timely fashion.

Chocolate Hangover
Estados Unidos
Mais de 4 anos usando a aplicação
Questão respondida por Product Customizer 26 de junho de 2024

Hi Chocolate Hangover,

Thank you for your feedback! We're glad to hear the app has been stable for your needs. It's also great to know that our support team has been able to assist you promptly and courteously whenever needed. Providing high-quality customer service is important to us.

We appreciate your continued trust in us!

11 de junho de 2024

I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, but when I check the cart, it incorrectly shows a total of $1,878,800.00 and support hasn't been able to fix this issue. The only solution is to configure is to have the cart button to redirect to the cart page immediately after a customer adds a product, which will decrease the sale conversion, I just wanted to have +100 variant option for few of my products but I'm gonna have to use a different app. Don't waste your time if you don't want this option. Although they helped me on support very well through Whatsapp.

Chalet Et Ceci
Estados Unidos
22 dias usando a aplicação
Questão respondida por Product Customizer 26 de junho de 2024

Hi Chalet Et Ceci,

Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused. While we're glad our support team was helpful via WhatsApp, we understand that the solution provided is not ideal for your business. Your input is valuable, and we will continue to work on improving our app to better serve merchants who use our customization charge pricing and AJAX carts together.

Thank you so much for sharing this helpful feedback with us!

24 de maio de 2024

Easy to use and excellent customer support. I was able to add more options to my products very easily. When I experienced an issue, customer support was able to fix it within minutes.

Finally Italian by Chef Gianni Ceschia
Canadá
Aproximadamente 2 anos usando a aplicação
Questão respondida por Product Customizer 29 de maio de 2024

Hi Finally Italian by Chef Gianni Ceschia,

Thank you for your review! We're glad to hear that you found the app easy to use and that our customer support was excellent. Providing outstanding customer support is a top priority for us. Thanks again for sharing your feedback!

24 de maio de 2024

Shevaughn and Kevon with Product Optimizer stepped up when other app developers didn't. They adapted their app to solve our unique requirements for adding buyer selected product options including prices, instead of using many variants of the same product. We've been using the app for about 2 years and they have jumped in several times to help us solve our unique issues with how we handle product options.

The app works great for us and there is no question their app and customer service have helped sell our options generating more revenue. They are highly recommended, their response time is very quick.

HavenTech Intercoms
Estados Unidos
Mais de 1 ano usando a aplicação
Questão respondida por Product Customizer 29 de maio de 2024

Hi HavenTech Intercoms,

Thank you for your kind words! We're thrilled to hear that our team members Shevaughn and Kevon were able to meet your requirements and provide excellent support. It's great to know that the app has been working well for you and has helped generate more revenue. Providing outstanding customer service is crucial to us, and we're glad to hear our quick response time made a difference.

Thanks for being a valued user!

Editado a 27 de maio de 2024

So far, the app is enabling options for my store that were limited by Shopify, and that was my initial goal. I had tried another app before and had issues specially with their support which made me uninstall the previous one and try this one.
I can't say enough how well impressed I am with Product Options & Customizer support. The tech team is amazing, very professional and very fast in answering my questions and helping me out with the app integration. My special thanks to Shevaughn who has been awesome since I installed the app. I would highly recommend this app!
Deep from support is also amazing and helped me with further questions I had very fast!

Bettercakesbyclaudia
Estados Unidos
14 dias usando a aplicação
Questão respondida por Product Customizer 29 de maio de 2024

Hi Bettercakesbyclaudia,

Thank you for your kind words! We're glad our app is meeting your needs and that our support team has impressed you. We appreciate your kudos to our team members Shevaughn and Deep for their assistance. Customer support is highly important to us, and we're glad you experienced it.

Thanks for being a valued user!

22 de maio de 2024

サポートセンターの対応はすごく早く、チャットを送信すると数分で返事がきます。
しかしテーマ変更やアプリ追加などを行うと、エラーになる頻度が高いため改善してくれると嬉しいです。

田丸印房
Japão
Mais de 4 anos usando a aplicação
Questão respondida por Product Customizer 24 de maio de 2024

こんにちは 田丸印房、

ご意見ありがとうございます!サポートセンターの迅速な対応にご満足いただけて嬉しいです。チャットを送信すると数分で返事が来るとのこと、ありがたく思います。一方で、テーマ変更やアプリ追加時のエラーについてご指摘いただきありがとうございます。この点について改善に努めてまいります。

引き続きご愛顧のほど、よろしくお願い申し上げます。

16 de maio de 2024

I had my zoom demo yesterday, what a great experience! My representative started out asking me what I needed to be successful. He was so helpful helping me set up the app. I'm a novice at most of this and now I will be able to have my customers upload and design features of my products. I'm looking forward to my trial period to see what all I can come up with. Thanks!!!

PopPop Teez
Estados Unidos
Aproximadamente 22 horas usando a aplicação
Questão respondida por Product Customizer 21 de maio de 2024

Hi PopPop Teez,

Thank you for sharing your experience! We're thrilled to hear that your demo went well and that our team member could help you set up the app to meet your needs. It's great to know that you feel more confident in using the features to benefit your customers. We look forward to hearing about your creative ideas during your trial period. Thanks for sharing!

10 de maio de 2024

Product Customizer is the best customization app on the market. Gives you complete creative control on how you want to customize products. Other apps had many limitations. Along with the support team, Aman is always an email away, response time is actually impressive. If you need help with anything he is always there to help

Art Ka Mart
Índia
15 dias usando a aplicação
Questão respondida por Product Customizer 13 de maio de 2024

Hi Art Ka Mart,

Thank you for your review! We're thrilled that our app meets your needs. It’s great to hear that Aman and our support team have been responsive and helpful. Excellent customer service is key to our mission, and we’re glad to deliver. We appreciate your feedback!

9 de maio de 2024

The seems to be good but struggled to get it working correctly at the start. I contacted support for help but kept being told they are working on it. Still waiting to hear back. Turns out I was able to get the app working on my own.

FIRST SIN | Jewellery
Austrália
Aproximadamente 1 mês usando a aplicação
8 de maio de 2024

I got a bit screwed over by the shift away from “legacy” websites, but the customer service was super fast and helpful in fixing that.

I tried a LOT of custom field apps before landing on this one, and it is by far the best. My products are unique so it is nice that I am able to name each field uniquely.

Teatowels.ca
Canadá
Quase 2 anos usando a aplicação
Questão respondida por Product Customizer 13 de maio de 2024

Hi Teatowels.ca,

Thank you for sharing your review! We apologize for any inconvenience with the shift from legacy websites, and we're glad our customer service could assist you quickly. It's great to hear our app stands out in meeting your needs. Thanks again!