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I recently integrated the Product Options and Customizer app into my Shopify store to enhance my customers' online shopping experience. During the setup of my first item, I missed a step and needed some help. Using the conveniently located chat option on the homepage, I was connected with a representative in seconds. Shevaughn assisted me— He was knowledgeable, helpful, funny, and responsive. I am extremely pleased with my choice of this application. Thanks for being awesome!
Hi CJ'z Creationz,
Thank you for your review! We're glad our team member Shevaughn was knowledgeable and helpful during your setup. Providing excellent customer service is one of our core values, and we're happy you're pleased with your choice of our app.
Thanks for being sharing!
Simply needs to be banned from the store. its buggy. service is one of the worst I've come across.
Hi Deadman's Beard Co. Team,
Thank you so much for sharing your feedback. I’m really sorry to hear about the trouble you’ve experienced with our app and the impact it’s had on your orders. We understand how frustrating this must be.
We had a rare issue on July 29th that caused some disruptions, but our team jumped on it right away, and everything has been running smoothly since then. We’ve also added new measures to prevent this kind of problem from happening again.
Your patience and understanding mean a lot to us. We know how crucial it is for your store to run smoothly, and we’re truly here for you.
Warmest regards,
Cristal
Tech Support Manager
This app is able to make Shopify meet my customizing needs between my customers and myself.
Hi Laser Prints,
Thank you for your feedback! We're glad to hear that our app successfully meets your customization needs, enhancing the interaction between you and your customers.
We appreciate your support!
Frequent Bugs and Unreliable Performance
I've been using the "Product Customizer" app for a while, and unfortunately, it has caused several issues that have negatively impacted my business. Most recently, I encountered a serious problem where customers couldn’t add products with file upload options to their cart. This has resulted in a significant loss of sales, and it's been very frustrating to deal with.
This isn't an isolated incident—there have been other bugs with the app that have disrupted my operations before. While the support team has tried to assist, the app’s reliability is a major concern for me. Running a business means I need tools I can depend on, and unfortunately, this app has failed me during crucial times.
I hope they improve the app soon, but for now, I can’t recommend it to anyone who needs a dependable solution for their store’s customization options.
Hi Famedge,
Thank you for your feedback! We're pleased to hear that you find our service excellent and that we've been able to support you with everything you need. Providing top-notch customer support is very important to us.
Thank you for being a valued user!
La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !
Bonjour WallPoster,
Merci pour votre retour ! Nous sommes ravis d’apprendre que vous appréciez notre application. Un grand merci à Deepan pour son aide précieuse, même au-delà de l’application. N’hésitez pas à nous contacter si vous avez d'autres questions ou besoins.
Nous vous remercions pour votre confiance !
Aman was amazing! Super helpful.
Hi MyBeautifulBuddha,
Thank you for your review! We're glad to hear that our team member Aman provided you with excellent support. Providing great customer service is key for us, and we're happy we could assist effectively.
Thanks for your support!
Very prompt support and help from the team
Best part is they have a free version for 1 product, and they have wonderful service even after using the app for a while!
Hi Star Maps UAE,
Thank you for your feedback! We're glad our team member Deep was able to assist you quickly. It's great that you find the free version useful for starting out. Providing excellent customer service is important to us.
Thank you for choosing us!
Product Customizer is the best customization app on the market. Gives you complete creative control on how you want to customize products. Other apps had many limitations. Along with the support team, Aman is always an email away, response time is actually impressive. If you need help with anything he is always there to help. Amazing product especially for the price!
Hi Denny's,
Thanks for sharing your feedback! We're glad our app is meeting your customization needs. It's fantastic to hear that Aman and our support team are providing helpful assistance. Customer service is crucial to us, and we're committed to ensuring your satisfaction. Thanks again for your kind words!
This app is great, Thank God That I found this app, it has great options , excellent for those who are looking for adding amazing options to their products .
Hi Giftbox Luxuria,
Thank you for your review! We're thrilled to hear that you find the app great and that it has provided you with the options you were looking for. It's wonderful to know that it has made your store look premium and added the features you needed.
Thank you for choosing our app!
I like the customization a lot so far. I've just gotten started, so I have yet to see how the app works in the long term.
Hi Police Seating,
Thank you for your feedback! We're glad to hear that you're enjoying the customization options so far. As you continue to use the app, we hope it meets your long-term needs as well.
Thank you for choosing us!