Product Options & Customizer , 1 626 avaliações

Avaliação geral
4,8
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
    1,4 mil
  • 6% das classificações são de 4 estrelas
    101
  • 1% das classificações são de 3 estrelas
    13
  • 1% das classificações são de 2 estrelas
    15
  • 4% das classificações são de 1 estrelas
    64
21 de outubro de 2021

Great customer service with Yaneeke P. Otherwise, pretty disappointed that we can't view our live upload.

Puck Knob
Estados Unidos
14 days usando a aplicação
Questão respondida por Product Customizer 23 de outubro de 2021

Hello to our friends from Puck Knob

We’re pleased that Yaneeke was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Yaneeke, who we know will be delighted to read your comment. We really appreciate you taking the time to share your feedback and being so open with us. The live preview feature that you requested is on our roadmap and we will be launched soon. We're really thankful for amazing customers like you and we hope your store scores it big online!

Cheers,
Pushpesh & the Product Customizer Support Team

3 de maio de 2023

5 star customer service. But, if you have a Shopify 2.0 theme be aware there are glitches in the cart that they cannot rectify. The cart visibly updates and loops and displays a crossed ruler and pencil with the app name, visible to the customer for seconds (I took a screenshot). Was told they are aware and working on this with no date for the fix. I spent hours working on product variants before realizing this glitch that I could not live with. You can also not use the drawer cart style with this app at all. Aman was very helpful with customizing the app otherwise. There should be a disclaimer about this glitch and Shopify 2.0 themes before Shopify merchants upload this app to their sites.

Be Monogrammed
Estados Unidos
8 days usando a aplicação
17 de maio de 2019

The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.

Your Last Knife
Austrália
3 days usando a aplicação
Questão respondida por Product Customizer 20 de maio de 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

---------------------------
Previous Reply:​
​
This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you.

Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!

2
2