BOLD Discounts ‑ Flash Sales

This app gets 2 Stars because it plays well with Kit...

Besides that do not download this app, it will cause headaches if you are a store that constantly updates its products. My major issue with this app is that it requires you to disable all discounts before importing or exporting products. If you create a new product while a discount is running you risk altering the coding and rendering your sale unable to end. I am not making this up, this is an edit message directly from Bold within their app. They warn you constantly not to add products while a discount is live.

Unacceptable

It has many bugs. It needs support very often. It crashes with other apps, it conflicts when duplicating a product that previously had a discount. Every time you make any modification on an ongoing product that has a discount, and save the product, you need to restart the discount which takes time to sync (and this is not explained anywhere, I had to find this solution myself). Overall, I'm pretty disappointed unfortunately. I feel bad, cause they have good support that care, but most of the apps need further development and bugs fixed.

The app works well, but the company does not allow for a development instance without paying for it on top of your production instance. If they changed that policy to match most other vendors I'd give them more stars...

Not showing discounts on all products , customer service not responding, very bad for black friday, cost us money. Not recomanding this app.

The bold team is definitely dedicated to making useful apps supported by excellent customer service. However, I found this app to be extremely sensitive and the first promotion I launched ended with many items having their set discount doubled by the app... so instead of having an awesome and successful sale I ended up with a ton of orders with items sold at 50% off the sale price (lost lots of money on these sales)! The support team could not really resolve this issue (in spite of being responsive to the support ticket) and it sounds like many users had a similar experience around the time I did (Black Friday week). So, be aware, that any slight change made to items in your store while a sale is active has the potential to mess things up significantly. And that sucks.

So far, I'm not impressed. Not only did I pay to have them adjust the appearance of my sale icon and it has not been completed in the 2-day time frame, but when I add items to my sale, they do not get added to the app's rules so half of my collection does not appear to be on sale.

I did email them about this but haven't heard back from anyone. I'll revise my review as my experience changes. Fingers crossed that this gets better.

*UPDATE 2/13/17* Sadly I am having problems with the sale prices not being calculated/showing. I have contacted support and will update this review accordingly.

On a positive note, once I got someone to help me with installing the sale banner, they were AWESOME to work with and went above and beyond to make that right.

I didn't work. Discounts were applied to orders for only the first 3 hours. I tried to make contact with the team as this was seriously affecting my black Friday sales. No response.

I used it but GUI needs to do an update. Many things are hidden and not able to visible while setting up discounts

Poor. This app was neither easy to use, nor quick.

Whilst the app works fine once it's published your items for sale, the store owner experience is pretty bad. Reasons:

1. The app removes the styling from the clock and other styling elements every time you launch a sale, meaning hardcoding the liquid files is necessary. You have to do this after each sale activates - not great if you're scheduling sales to start ahead of time. When running multiple sales, this means constant monitoring of the UI to ensure the site is displaying correctly.

2. We have 1700 varients in our store. It took 90 minutes to publish and unpublish a sale. Therefore, there is no way to start a sale at a specific time... sale prices gradually drip feed onto the site at a snail's pace. On our store, it was adding/removing items from sale at a rate of 18 a minute. That's not particularly quick given it only needs to update two fields for each product!

3. Worst of all, there is no 'cancel' button when you activate or deactivate a sale. If you mistakenly deactivate a sale, it doesn't check that you want to, it just starts removing sale prices... for the next 90-minutes. There is no way to stop this process. High risk if you're running a big sale with a lot of marketing activity supporting it.

All in all, for the monthly fee they're asking, not a particularly slick app. Won't be using it again.

I was excited about the app and their suite of products but a bad support experience pointed me elsewhere. Inept support more concerned about their positive/negative rating than actually providing support. Lack of communication and finger-pointing when action not taken. Slow response - problem left unsolved. I ended up going with another app that does the same thing. Sour taste left for BOLD and I will be avoiding all of their products going forward.