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5 support requests later, still no response
The discount doesnt work well or function with multiple currencies
I tried removing the discount I had applied and it hasn't applied it to all my products even though the sync was complete. Tried to reach out to customer support as this needs fixing urgently but I'm out of hours - not good enough for an e-comm store. I have uninstalled the app but it has not fixed my problem.
Hey there - really sorry for the trouble you had. Wondering if maybe the products that didn't discount simply weren't selected? It should always discount all the products selected, but if you selected a product in a collection, or a by tag etc and maybe some products weren't included they were missed.
I removed and discounts still applied. I cant remove. And support NEVER RESPONDS
Something doesn't sound right, wondering if you maybe tried to remove the discounts another way and not through the app? The app discounts products through Shopify's API, and then when you turn off a sale it changes them back through the API. Sometimes we see merchants try to manually change prices back in Shopify rather than through the app. Wondering if maybe that happened.
SCAM! Do NOT install this app! There is no free version, and it will cause serious issues with your store. I'm struggling to fix the broken code. This type of app should not be allowed on Shopify.
Hi There - I'm very sorry for the trouble you had. The app shouldn't include any code in your shop, it only discounts prices. Wondering if maybe another app conflicted?
You are correct, the app isn't free, but there is a free trial. Apologies if that was confusing in the pricing. The free version listed is if it's installed in a Dev shop, or Shopify Sandbox test shop.
DO NOT USE THIS APP! Installed today and used the 'straight out of the box' discount creator. It has a very simple system in order to create the discount but when we turned it on, it applied the discount, sitewide TWICE. And it did so by changing the physical price on our shopify products (not just front end displayed price). We are losing hundreds of dollars by the minute and you can't reach any staff at all outside of the standard contact hours - no emergency help. You can't reverse their discounts, they have changed all of our pricing!!
Update: Let me explain to you I am not putting your app or allowing you permission to my store as I did research on your company and trusted your app. I set up the app set the sale to start at 12:01 am est on Black Friday. It took a long time to turn on all products after 45 min it was finally done. Worked great all day. Then a customer reaches out to me to let me know there is no sale on my website at 6pm est (6 Hours before the sale was set to end) So i looked into it and your app had already turned off the discount/sale I have set for 11:59pm est the same day. A few minutes later I received an order that should have charged the customer $36.99 and sold the item for $9.00. The regular or original price after your sale went off I have $9.00 in the store after researching I found several more. I don't use any other discount services so this was all on your app. Bever in 7 years have I ever had this happen.
Your app was working awesomely then 3/4 through the day on Black Friday it cancelled my ongoing sale for the day did not return all prices back to normal. Customer were paying 1/5 of the price is how I caught it. This is crazy.
We are incredibly sorry to hear about the problem you encountered during your sale. I can confirm our team has reached out to you to help. We take this very seriously and would love the opportunity to investigate the issue thoroughly. Thanks for writing in to let us know!
Excellent App which allows us to switch discounts (offers) on and off large numbers of selected products in groups without having to use spreadsheets or import and export. As others have commented could be improved with a sort and search function for the list of discounts created, to make it easier to find and organise the list. Functionality is great though.
Thanks so much for taking the time to write in with your positive review. Your feedback is extremely important to us and we are pleased to hear you are enjoying the app. Thanks for choosing Bold!
Priyanka provided excellent service in helping me with the installation of the latest version of Bold Discounts.
The support Daniel and Jeff, are helpful and everything is sorted out swiftly. Strongly recommended.
Thanks for the kind review! We are so glad that Daniel and Jeff were able to help you quickly. Thanks for choosing Bold!
I have had the Bold Discount app for several years and love how easy it is to set up new promotions. The support via live chat is excellent and Kelsey deserves a special shout out for going above and beyond to help with a snippet code installation for the countdown timer. Highly recommend!
Hi there! We're so happy to hear that you've been using Bold Discounts for many years now, and we're happy that you found it easy to set up new promotions; that's what we wanted for our customers!
Thanks so much for taking the time to leave us a review; we're so happy that Kelsey was able to assist you via live chat and get that snippet added for you to get the countdown timer working on your store. :-)
Please let us know if we can help with anything else.