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extremely slow or unresponsive to questions. would not recommend. as in previous reviews we are having trouble with install and the discount does not display on the screen or in cart.
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, and our Tier 2 support team is actively working on resolving the issue as soon as possible.
The price was increased.It usd to be $14.99.But now is ¥19.99.
The app is not working either.I can't find any customer service to solve this problem.
Thank you for your review, we really appreciate your feedback! Our support team would be happy to help you solve the issues you are experiencing, we've reached out via email.
BOLD use to be great, but they've changed their support, and it's now horrible, do not use, I wish they went back to how it use to be.
Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we take it very seriously. Our team has reached out in hopes of helping.
Worst App.. This App doesn't work. We subscribed and paid long time back. But the app just simply do it's basic job. Not Recommended
UPDATE TO MY REVIEW***** Great APP. Nice it was a 1 time payment and now i can use it as often as i want. perfect for creating sales for the holidays. NOW that they have upgraded the app my one time fee is obviously no longer valid. Now it wants to force me to upgrade to a monthly plan. When i contacted BOLD they sent me a link so that i could resume using the software i had already paid for in the past--- this link takes me to a new one time $99 fee. What happened to the one time fee I paid in the beginning? If i try to use the app without upgrading I get an error message and i am locked out. I GUESS A ONE TIME FEE IS only a ONE time fee when they feel like it.
discounts haven't been loading all week, minimal support although I've sent maximum tickets and live chat to try and get it sorted my end most of which has been ignored, this is holding up my store and costing me big time!
This product is one giant glitch, and does not work nearly as well as the old version. The old version was slow, but at least it changed the prices on the product in admin. This new version is a work around, i cant find half of my products in the search tool to add to each sale, and half the time it errors out, and they are charging $5 more per month for this. If i want the same function i had before, i have to upgrade to advanced which has a much higher monthly fee. i really want the old version back. DO NOT BUY THIS APP!!!
I would give it zero stars if I could. Very unclear instructions and when I went to stop and restart the sale it removed all items from my sale collection. Removed tags from my shopify site that it did not put there. Now having to manually enter over 1000 product tags. Nothing they can do. One of the biggest sale days of the year ruined.
Thank you for your feedback. We sincerely apologize for any frustration this may caused you. Thank you for bringing this to our attention, we are constantly working on making our apps better.
I've tried to like Bold Apps, I really have. And I'm not one to write a poor review without first trying to make an attempt to contact them numerous time. But there support has been completely non-existent. I've tried an app over a year ago and when I wrote to them just about a general inquiry, I never received a reply and since then found another app with much better response times. Last week I decided to give bold discounts a try and requested installation. It's been a week and once again I have tried contacting them and nothing. Supposed to have a 14 day trial, but cannot even use the app and now I'm down to 8 days left and still no way for the app to function on my site. If they are busy, I understand. But better communication would be best as to at least let me know if they received my request.
Their install links and instructions are garbage. It shows the app as not installed by a default banner even when it's installed, then once you dismiss it, you realize it's just a marketing banner to get you to pay for the install. The install links don't take you to the actual install page, and then it's spread between different links rather than simple step by step instructions like most other Developers. Jacked up my website and doesn't work, it shows as very simple code copy and pasting, but obviously there's more than it, and since everything is all over the place, who knows if I missed a step. Support says they'll probably get around to helping fix it in 2-3 days. Longest I've ever had to wait for support. Makes me appreciate other developers by far...