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Great tool for make multiple platform feeds.
The support team is GREAT, and they are happy to help his customers.
Thank you so much for your review! We're happy to help you with anything you need.
The support on this app is incredible. Honestly they helped customise a feed for Awin which took various emails back and forth for about 2 weeks. They have been so helpful and would recommend them to anyone.
ABSOLUTELY HORRIBLE, DO NOT BUY! You almost think it`s a scam, given the poor state of the app. I tried to create a custom CSV feed for one our our sales channels and the troubleshooting process is now in it`s second week. Categories are missing every time I open the feed configurator, values from the metafields are sometimes shown, sometimes not. Support sees my feed complete, whereas myself and our integration partner constantly see missing values.
Please save yourself some time and try a different app!
Hello there,
Thanks for using our App and Sorry for inconvienence, our experts looked into this case deeply.
With regards to Categories, you had 3 types of categories, 2 were meta fields and the other was a universal product category/taxonomy that has to be mapped as part of your feed setup in the app. This universal taxonomy/categorization was initially skipped during your initial feed setup which rendered that Category column blank.
We would love to address any issues you are facing and interact with the rep from the shopping channel. Thanks.
Exceed expectations. The default setup is somewhat helpful, but with minor tweaks that takes literally 5 minutes (including reading the instructions), and with no code at all, we've managed to create an awesome box.
I write this review after we ran a test campaign to send traffic. one week with, one week without the box. The average order increased from 1.08 items per order to 1.47 items per order, which is impressive by all standards.
The set up was relatively simple, we encountered a number of errors trying to get our products on to Amazon but the support was quite quick to respond and were very helpful.
The only negative I would say is the lack of control over the feed (being able to do an if statement when matching feed titles would be a great feature) and generally not very clear to understand with how it works.
If you just want your products up on a marketplace then this is great, but if you want full control over your feed then it's maybe not the best option.
The developer is based in Ghana, Africa. Customer support consists of "Samuel Tuffuor" who will send you automated e-mails even after you uninstall the app. He promised to get my feed working when he got "to the office" but never followed up.
Terrible App that shouldn't be allowed on the Shopify Store at all.
They setup 1 out of 2 feeds (Google; but not Amazon) over a two week period; with wasting so much of my time... wish I never started with them.
It seems like ultimate app for e-commerce store that should be at every marketpalce. From other side it is not user-friendly and takes MUCH TIME to understand how everything goes. Hope see result from it. Owner of https://nfl-gears.com
Amazing customer service. Installed apps before where there was close to 0% response. Support at RetailTower app is 100% for customer service and prompt responses. Responded within 12 hours and resolved/had answered all my questions within 48hours. Thank you
This is not a good app if you are a novice like me. I actually got charged $19.99 the first day, which i was supposed to be on the Free Trail Period. This is a bait and switch. i tried to ask for my money back the following day and the rep was very rude and basically told me because I had already tried pulling data over to Amazon that i could not get a refund. I don't believe that is what there refund policy states. Also, I was really asking for help as I received several errors on my initial download and the advice I got was contact your supplier.