Upcharge Fees & Product Addons
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This app help solve the problem i met, and Good support by Zia, when i rise a question , he solved for me shortly. thanks.
Thank you so much for your kind words! We’re thrilled to hear that Zia was able to help you resolve your questions so quickly. I’ll be sure to pass your kind words along to him - he’ll be happy to know he made a difference. We're always here whenever you need a hand.
A great tool and wonderful support
Thank you for the 5-star review! 💙 We’re glad the tool is helping, and we’re always here if you need anything.
Great support!
Thank you for your feedback! We’re happy to hear you had a great support experience—feel free to reach out anytime 😊
Works perfectly for my cart added percentage surcharge!
They also got the best support I ran across in a while!
Thanks for the 5-star review! 😊 Glad it’s working smoothly for your percentage surcharge setup.
We really appreciate the kind words about our support. If you ever want help fine-tuning anything, just let us know!
App could be better and there is no scope for enhanced features or customisable options.
In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality.
We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team.
We appreciate your input and hope to make your experience with the app better moving forward!
Maggie is absolutely amazing at her customer support! We spoke very briefly about our issue and she was off and running making the necessary corrections to get our business back up and running in no time! I love a product that has a team of technicians behind them to help you at any time. Maggie deserves a raise!!! She found our issue very quickly and even made a helpful suggestion to improve our operating efficiency! Love love love this app & its support team. Well done...A+++!
Thank you so much for the glowing review! We’re thrilled to hear that Maggie was able to assist you so efficiently and make such a positive impact on your experience. We’ll be sure to pass along your kind words — Maggie definitely deserves the recognition!
We’re so glad to know that you love the app and the support we provide. If you ever need anything else, don’t hesitate to reach out. Your satisfaction means the world to us!
Thanks again for taking the time to share your feedback! A+++ is music to our ears!
It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.
Hi,
We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.
We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.
As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.
Great support by Javid.... app is working
Thank you for your feedback! We’re glad to hear the app is working well and that Javid was able to provide great support 😊
a good app for charging our customers local taxes based on their location
Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.
We use UpCharge to help pass along the credit card fees that we are charged. At one point I needed product support and their team was quick to respond and resolve the issue. I received a response and answer within minutes of emailing them.
Hello,
Thank you for your 5-star review!
We're glad UpCharge is helping you manage credit card fees effectively. It’s great to hear that our support team was able to assist you quickly - we always strive to provide fast and efficient service.
If you ever need anything else, don’t hesitate to reach out!
