UpCharge Fees Addons Surcharge

The best support team I have ever experienced, we had a slight issue with their app but this was ok as their support team replied and fixed it as quick as possible!

This app definitely does what it says, and once its all configured it works great!

However, it took a bunch of trial and error and time with support to make it work the we intended. I would give it a 5 star rating if they fixed their documentation so it was clear.

Here are a couple of things we learned:

1) If you are going to use this for handling fees or fees that apply to every product, then you'll be using the HIDDEN FEE type, to make it work correctly you need to make sure to click the "DEFAULT" button for every one of the hidden fee type or they won't be applied, even when you rule would appear to do so. This is no where in the documentation, but should be.

2) You cannot affect the sort order or where the fees are shown in the cart, so they are not group or placed in alphabetical order. This means that the cart looks a little random. We wanted the fees to be shown after the products they applied to, but were told no can do! It really doesn't make any sense, and I'm sure if you could edit the code for your cart you could figure it out.

Other than these the app works well and does as its advertised!

The staff was amazing, until Black Friday, when they were unresponsive, and the app stopped working properly. It failed to charge a processing fee on every cart, it randomly charged the fee even when all the settings were correct (the staff at MageWorx set up the fee for my store themselves.)

Pretty unhappy with this situation at the moment.

We were looking for an app that solve a unique problem of adding service fee to all orders. Thanks to order and product fees plus they unlimited support and excellent customer service we are up and running with our store. They were always ready to assist whenever we encountered a problem. More businesses should follow in they footstep.

Great customer service, app works as described. I ran into an issue when I installed another app not made by Mageworx, and when I contacted the team they were quick to reply and help me out of a jam. Thanks for the support!

Great app. We charge for insulators during Summer months to ship our products with chocolate. This allows us to separate the cost from the shipping price, allowing more transparency. Great support too.

Awesome, it works perfectly, I recommand this app for everyone wants to apply extra fees it's very helpful.
Special mention to the support team always available to help us.

App is flexible and easy to use. Provides a wide range of configurations options to manage fees across different product sets, The support department is excellent, Quick to respond and fast to resolve.

10/10 for customer service. These guys helped with everything I needed to get the app going the way I wanted it to. The app itself is also great - customizable and pretty easy to use. I do however suggest asking these guys for some guidance with setting it up unless you are a programmer.

Overall - 10/10, would recommend.

I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.