UpCharge Fees Addons Surcharge
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure.
Have a great day!
Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)
Although we had some special requirements, the customer service responded always with quick and competent solutions.
Thank you for your positive feedback! We are happy to hear you enjoyed our service.
Great app!
There are some bug but don't worry you will get the support service very well. They have solved all my problems very fast.
Hello,
Thank you for taking the time to leave us such a beautiful review. Our company values put customer satisfaction as top priority and we are committed to our customers.
Do reach out to us for any suggestions or queries.
Have a great day.
The app is easy to work with and the costumer support is on point, they basically did everything we asked for
Was just what we were looking for! I did my best to install myself, but it wasn't functioning. I put in a ticket rather late in the day before a holiday, and by the time I woke up the next morning, things were functioning great!!! Definitely recommend!
Application utile et fonctionnelle.
Mais surtout, excellent support, rapide et efficace (ajustements réalisés en 30 minutes). Merci !
The app is great and does exactly what i need it to do, plus the support team is stellar and have been a massive help. Highly recommend this app for your store.
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello,
Thank you for your feedback.
We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially.
Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available.
In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on).
We are also changing the working principle of the app, it will no longer generate the temporary products at the backend.
Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible.
We are terribly sorry for the inconvenience caused.
Great app! works perfectly on our store and it does exactly what we needed. Customer service is amazing!