UpCharge Fees Addons Surcharge , 136 avaliações
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Avoid this app. For every item fee you want to add it creates an entirely new/separate "product" that appears in your cart, which is unbelievably ugly and confusing to customers. So if you've got 10 actual products in your cart, you've also got 10 fee "items" in your cart, on the receipt/invoice, etc. It's a really poor way to go about adding item fees and it blows me away that anyone thought to create an app around it. Granted, it is probably this way due to their inability to do anything on the Checkout pages (Shopify rules), but its still a pretty awful.
It also creates an unbelievable number of products in your database. I only have 7 real products and I've already spent the last 15 minutes deleting, literally, hundreds of these things.
I'm giving this two stars because the support can be helpful. They did a good bit of customization for me, perhaps knowing how awful their app is, but in the end it just wasn't enough. I hired an expert who customized code in about 30 minutes that is lightyears beyond what this app does.
And while support can be helpful, if you're in the US, beware -- they're in Belarus and so the end of their day is 11am PST, if you're lucky. So unless you want to wake up at 3am every day to try to get this working, you have to wait 24 hours, usually, for a response to any question you have. Pretty painful stuff. We were glad to be rid of it.
Awesome, it works perfectly, I recommand this app for everyone wants to apply extra fees it's very helpful.
Special mention to the support team always available to help us.
The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart. That's going to freak out some of my customers for sure, no thank you.
I can understand your frustration. We have just made changes to the app that should improve the situation. Let me give you some background on this problem, and describe our solution.
In the initial version of the app, in order to add a fee to a shopping cart, we were creating a product for that fee on the fly. For some merchants that resulted in multitude of fee products generated by the app, which sometimes caused problems with Shopify's product limits.
A few months ago we decided to rebuild our app from scratch, which included completely reworking the logic of how our fees get created and added to the shopping cart. As a result, our app now creates only a very small amount of fee products, and is also much more efficient and fast.
But, as you review also describes, this approach has a trade-off in form of how percent-based fees appear in checkout. We took your review to heart as we realized it raises a valid point. Over the last week we had been working on a solution to target that problem, and today we released an update. This update adds a field called Fee Increment to the fee settings, that will allow you to specify the increment value which is used to form the total fee amount. This approach can decrease the quantity of the fee product in the cart by a factor of 10 or even 100, depending on the Fee Increment value that you specify. We understand this may not completely resolve the problem, but we hope it makes it less prominent, considering the technological restrictions in which we have to operate. For more information on how Fee Increment settings work, please see your Fee configuration page in the app's admin.
10/10 for customer service. These guys helped with everything I needed to get the app going the way I wanted it to. The app itself is also great - customizable and pretty easy to use. I do however suggest asking these guys for some guidance with setting it up unless you are a programmer.
Overall - 10/10, would recommend.
Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows us to create a required weight adjustment surcharge. Being a cheese shop we hand cut all our cheeses/meats to order so it's very important to us to have this. Shopify doesn't allow you to add surcharges or markup so this app makes it happen. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!
I used this app to implement a percentage surcharge fee to my store. The app worked perfectly and is very easy to set up. The customer service is great, friendly, fast, and very helpful.
Great App.
I was able to add a certain percentage of the total price of a rental outfit at check out. Secondly, the support team is great: they get back to you on time and always willing to help.
I strongly recommend this app.
Hello,
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :)
Thank you, once again, for your kind words.
Have a wonderful day.
This app did work but just did not do what we needed. And the support was clear and timely.
Our issue was after uninstalling the app. They did correct our issue and support
is in the process of cleaning up our site....for which we are grateful...thank you.
For reference...The issue was the uninstall process not fully uninstalling the app and all that it created.
Many days after uninstall, we noticed that we had two new collections (Fees Products and Products) showing up on our live site and the original add-on fee was still listed as a "product". These collections were generated by the app. In addition, the app adds a set of conditional formatting ("mws_fee_generated") to all of the collections. This was not removed with uninstall and we were concerned there were other code not removed after uninstalling.
We could not figure out which app did this or what to do to solve this. We finally found out that it was this app from Mageworx. Took many hours to try and solve and sort out. Not something that we appreciated, but they did correct the issues.
Uninstalling an app should clear the app and all that it created. Very poor execution on the uninstall process.
Hello,
We appreciate your feedback and are sorry for your experience.
We do understand your concern and the inconvenience caused. But the thing is that we can't remove products automatically right after the uninstallation for technical reasons.
When you delete the app, Shopify blocks our access to the store via API at once. As a result, we can't perform any further actions like removing products/collections left. That being said, this is caused by Shopify's limitations, and we can't overcome them on our end.
As a possible solution, we are considering adding a button to the app's Settings that would clear all the app resources from the store. The store admin will be able to use it before uninstallation.
We'd highly appreciate it if you could share feedback about this workaround.
Is it possible to use this app to build conditions from Order Tags, rather than Customer Tags? I have apps that add details of ongoing orders to tags, and I want to be able to specify different payment criteria based on those tags. Those other apps do not add these tags to Customer Tags - only Order Tags.
Hello,
Thank you for reaching out to us.
Unfortunately, it's impossible to create fees based on Order Tags. Please note that fees are applied on the cart page and the app may process the data based on the product, cart or customer account attributes. After a fee is applied, it's passed to the Order admin as a product. So it's impossible to connect the app logic with any existing orders or an order that has not been submitted yet.
In case of any questions please let us know.
This is a fraudulent offer, after a week requesting help for the installation, they tell me that their application only works in the Shopify store, but not in the purchase buttons that one inserts in their own website. This last I realized myself because their technical support did not have the slightest idea of why the product did not work. I do not recommend it.