Smart Product Filter & Search

Uninstalled the app months ago and still being charged for it. Shopify support isn't helping

One of the worst apps, including customers support which is slower than dial up internet from 2000's. Their API caused problems on my website. DO NOT INSTAL!

this had a massive impact on my page load speeds, so much so that it made my site unusable in some instances. when I flagged the issue to support all they said was that they couldn't replicate it on their end. I have 100+ screen recordings via Clarity that show the issue on customers' machines.

I installed a new theme and this app completely messed up that theme's layout. They were willing to help me get my theme's setup back to what it was, but unfortunately they didn't solve it and it took over several weeks. So I have uninstalled this app and installed another one that doesn't mess up the theme. So warning to anyone installing this app, it will override a lot of settings in your collection's page.

This app is good when it works BUT It constantly crashes and removes ALL the products from our website. We contact support and the standard answer is "we fixed it so it will not happen again and are looking into it". Yeah they fix it this time and then it happens again. This app has continuously cost us customers and sales. We are filing a complaint with Shopify to see what can be done.

just awful. Absolutely not user friendly. Have no idea how to work with this app, and no live chat. Removed and trying to forget it.

This app says free plan available but there is only a free trial. Talk about false advertising.

NIE POLECAM!!!

This app has caused our store to show "no products" in all of our collections about 10 times now. Each time, we are told they have addressed the issue and that it won't happen again. Unfortunately, it keeps happening which is forcing us to look elsewhere. When the app works, it is great, but if it is not, it completely ruins the entire website. The support is good when they answer, and they are on the other side of the world from us which causes the issues to take a long time to get resolved once we email them.

This app was working great until they decided to remove the smart filters without any notice! An email was sent yesterday (Sunday / non-working day), to upgrade the plan as we have apparently exceeded 100 products. Today, the plan was removed before we could even respond to their email. How insane. We are still paying for the plan, but no smart filter's are there?The removal of the smart filters has caused affected product views on our website. So disappointing!