Smart Product Filter & Search

Great App and Great Support. Many good features and easy to use. Support is quick, helpful and kind. Helen, who helped me from the support, did great work.

We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline.

Key Issues:

Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays.

Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing.

Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary.

Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances.

Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems.

Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system.

Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us.

Conclusion:
Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.

This app has been a game-changer for our Shopify store. It's incredibly simple to use, offering a wide range of customization and styling options to fit our exact needs. What really sets it apart is the exceptional support. Helen, in particular, was amazing—she responded quickly to all our customization requests and worked closely with the development team to ensure everything was resolved. Her communication was clear and timely, making the whole process smooth and stress-free.

Support team is amazing! helps a lot.

The app works and if you have any problem, the team will be there to help.

highly recommend!

Nice and simple plugin with plenty of options available for customizing the filters in our store! Along with great customer service and a responsive team ready to help when needed!

Highly recommended for any type of e-commerce store.​

Super fast service when I needed help! Helen fixed my problem quickly.

The support of this app is amazing!! Helen is always quick to respond and resolve your issue no matter how big or small. Love the functionality and the ability to customize the filters. You won’t be disappointed with using this app!

We have asked for help several times, and the service is always fast and efficient. Super satisfied! Thank you, Helen, for your great assistance!

Customer support was great! They helped me code their app to function with the updated version of my theme. Helen was great to work with!

App works as expected, and the team has been super responsive when I requested a few changes. Helen always gets back to me quickly, and they have been able to meet any requests I've had in the 3 or so years we've been using this app!