Smart Product Filter & Search

Stopped working all of sudden yesterday and none of the collection pages were loading affecting conversions. Had to disable the app. Extremely disappointed

Search on web mobile stopped working completely. This impacted our conversion drastically. We contacted them via form in the app and via email. No reaction.

By now, we have received the first reply: it is the weekend and the development team is only available during Vietnam office hours.

I recommend strongly to stay away from this app as they don't seem to understand what it means if your search breaks and they definitely won't fix it during non office hours..

Fatal, la use 10 minutos, me desonfiguró todo el theme, la borré y me cobraron el plan mensual. Es una estafa no la descagueis porfavor. Le escribo y no contestan.

(0 star) They say that you will pay for "Tiered pricing by catalog size: 500 → 500k products by Professional $39 plan, but it is not true. I do more have more than 40k products in my store, and they wanted me to pay them $350/month. This is crazy. And here on shopify store app, you can see that they have 4 differents plans including free plan, after installeted it you will not see these plan. The app is not even working as I want it work.

Initially thought it was a really good app but have had to turn it off as the search function stopped working. Support wasn't very helpful who kept redirecting my queries and didn't seem to understand any of my questions. Shame as it could have been a good app.

A lot of issues . not working at all

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning.

I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.

The search feature stopped working suddenly on mobile and tablet. was only functional on desktops. asked for support to help out with this they said to purchase a paid plan and blamed us for the issue. They said they will only help if we gave money to them every month. highly dissapointed. They said because we changed the code it happened but confirmed if we get the paid plan they will sort it out. this is absolutely bullying and unethical behaviour.

What poor customer service and app, it's not working for over a week, this app caused us to lose a lot of money and they can't fix it, don't use it!!!!

PLEASE BE CAREFUL WITH THIS APP!

We've used this app for a very long time, but we encountered some weird issues during this time as well, never knew it was all due to this app. After adding a few new products and synchronising the app, all of a sudden almost all of our collection pages (also irrelevant pages for the new products) kept showing 'there are no products available in this collection'. On a live shop with thousands of visitors each day this costs a lot of money to not have any of your products shown on the collection page.

As we suspected it was due to the app, we removed the app and our website is working perfectly again within a second. When working properly the app works fine and is easy to use with a lot of options, but if you're unaware and customers won't give you a heads-up about it, it could potentially cost you (tens of) thousands of dollars dependend on your average revenue..