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The folks at Product Filter & Search are super attentive and helpful. On a few occasions, I've had to reach out to them in order to get an issue resolved. Each time they have responded promptly, and resolved the issue right away. The app is easy to use and helpful. Highly recommend this app and BoostCommerce!
If you want terrible images and your site speed to slow down tremendously. Then this app will be right up your ally. The reports never work and after over 6 months we can't attribute one sale to this APP. Poor Customer Service. Very difficult to use and they are constantly changing the app that it's impossible to intergrate with Shopify. Not worth the money. I held back from writing this review for over 2 month now and nothing has changed. I would not reccomend this app to my worst enemy.
Hi there,
Thank you so much for taking the time to share your thought with us!
In order to make sure we meet your full expectations from our app and deliver an even better service experience, our team has fixed the issues you raised with us and waited for your feedback. Customer satisfaction is our top priority and we encourage you to let us know if there's anything we can do for you.
We hope to hear back from you soon and be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
Kindest Regards,
Boost team
App itself is the closest you'll get to the big guys with high functionality and speed. It may not be plug and play depending on your theme but they offer amazing support. Had a lot of issues working with my base theme but Max and Tony patiently worked to get the app working.
If I were to nitpick, I wish you could use duplicate filter types per collection. As far as I know, you can only use something like a tag or item type filter once when you might want multiple of the same to help organize your products. But that may be a shopify limitation.
Also while it was not an issue for us, their great service tended to work overnight (pacific time zone). So we'd ask for a fix one morning, wait overnight and usually got a reponse by the next morning except weekends. So if you're in a giant rush, it might not work but I'd say most apps don't respond immediately either.
I'm sure that every negative star review didn't test this app/plugin properly or contacted the customer service. This is one of my favorite working apps with a convenient and easy interface. The plugin works and looks great on every template and the customer service is the best. Special thanks to John whom helped us with this huge problem caused by several apps. Only he was the one that gave 110% and fixed the issue.
Hi there,
Thank you for your wonderful compliment! We are delighted to hear that you had such a great experience interacting with our customer support team as well as our app has served you well!
We completely understand how rewarding it can feel when your issue is solved promptly by John- one of our diligent staff.
Your compliment will provide them with great encouragement to keep doing what they are doing. Next time you have any further inquiries or issues, share them with us. We hope to see you around.
Wishing you continued success
Boost team
This app has flexible functionality and the customer support is great. Very prompt and willing to assist in resolving bugs and applying customisations.
Hi there,
We are thankful for such wonderful compliments. We have tried our best to meet your needs and feel glad to know that our work was recognized.
Please feel free to reach us if you happen to have any inquiries, we are always here for you.
All the best to you,
Boost Team
Great app and great costumer service. Looks really professional and good interface to work with. Recommended
Hi team,
Thank you so much for your kind words! We are delighted that you recognize the value of using our app as well as our service quality.
It is crucial to us that you are completely satisfied. If there is anything else we can do to make your site even better, please feel free to share with us. We are always around and happy to assist you anytime.
All the best,
Boost Team
Amazing support and one of the best apps I have used. We look forward to continuing to use this app on other projects as well. Thanks for all of your help!
This app is amazing. The filters have help my clients to find much easier and faster through my big catalogue. The search tool is really accurate with the suggestions. Also, the app contains much more useful add ons that really turn the game in favor. And finally, i ask for help to the support team and helped me fast and perfectly. I'm sticking to this app from now own no questions. Thanks guys!!!!!!!!
Hi there,
Thank you for your valuable feedback. It really does mean the world to us to hear about the impact our app is having on you and your business!
Our fantastic Customer Support Team is always willing to jump in any stuck you may encounter. So please keep reaching to us if there is anything we can ever help you out with.
Wishing you every success!
Boost team
We use Product Filter & Search now for about two years without any problems. The filter functionality is great and works like a charm. When we had the need for help on changes in out them (sometimes the collection view did not update on itself), the Boost Commerce support had been great to help and fix any issues.
Actually it's one of the best customer services experiences I had with any app so far. I do not hand out 5 star reviews easily, but BC F&S really deserves it.
Hi team,
Thank you for trusting us as your partner with your 2 years of business! We are thrilled to know that our app has served its purpose to boost your sales. It is our pleasure to assist you!
We are always proud of what we built as a top-knot customer service!
Best wishes,
Boost Team
Very useful product and support is great. Had a minor styling issue and Will D from their team was able to resolve it quickly and show me how to fix it in the future. Would definitely recommend!
Hello there,
Thank you so much for taking the time to give us such heart-warming feedback. We are happy to know that you find our app and support very useful and great.
Will D is one of our best technical experts and he will surely be ecstatic to know that all his efforts are very much appreciated.
Please feel free to reach us whenever you need our assistance. We are always ready to help.
With gratitude,
Boost team