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Great support. I go to bed (Germany) and I wake up with all problems solved. This was my second contact to the support, again ultra fast assistance.
The app is very easy to use once installed. Installation support is excellent, efficient and they are quick to respond to any questions.
Superb app and does exactly what it should. And the service is just phenomenal. Just go on with this app if you are considering a filter for your website, it is the best. Thank you so much, Tony & your team!
Well, without any doubt, the best filter app around.
Not only that, the modification options are almost endless and the costumer service is truly one of a kind.
Tony just helped out in every single request and made our shop look damn good :)
Totally recommended!
Great app, easy to use and very user-friendly. Support team is very helpful, understand the concerns very well and solved in hours instead of days. Highly recommended!!!
Excellent application Makes my store have a functional filter and the support team helps you with any inconvenience
I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best!
This app has been a wonderful addition to our storefronts. We currently have 3 storefronts using it and we have asked for customizations each time. Every time they've been able to customize the way it works to fit our needs. Highly recommended. Great response and great team behind the helm of this app.
Hi team,
We're thrilled to receive your kind review. Being of service to your stores is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our customer support team is around here for you. Please reach us anytime you have inquiries/concerns.
Wishing you continued success,
Boost Team
I recommend not using this app if you are a corporate customer or have a store with high turn over. We have been using it for a year and there has been nothing but issues). This app prevented google from crawling our collection pages, and cost us tens of thousands of dollars in lost revenue. Additionally, we have been trying to fix issues where it would allow google to crawl hundreds of thousands of URLS. The issues with this app are big, beware. We are uninstalling it, I highly recommend you check your google search console if you have installed it.
Update April 5: Their team have been in communication, however nothing has been fixed as at April 5. They said that this is a "app wide" issue, and they are working on a fix. It's now been over two weeks and we still our collection pages are not indexed.
Hi Electric Kicks team,
Thank you so much for taking your valuable time on raising this concern with us.
First of all, we are truly sorry for the inconvenience this might have caused you and we definitely understand your frustration.
- Regarding your comment about our support speed, it seems that there has been a miscommunication between the two parties. We double-checked all the emails we have been contacting with your developers recently regarding the issues and all our responses were less than 2 hours. We just sent an email to you to clarify this, please let us know if we missed any requests from the team.
- Regarding the SEO concern, we also clearly informed the solutions for your developers to fix the issues as the code was not from our app. But unfortunately, we did not hear back from them so it was truly hard for us to support you further. In addition, we contacted Shopify about the SEO issue last week and are still waiting for their response. Meanwhile, our technical team is currently working hard on this and figuring out the best solution for you from our side.
We appreciate the opportunity to work with you and hope to be able to resolve the issues as soon as possible. Your kind collaboration is much appreciated!
Kindly,
Boost Team
The best filter and search app we've used. The design looks great and the search bar on the collection page is exactly what we needed for this store and something not all apps provide. The customer support is great. Dona was incredibly patient and informative in clarifying several points for us. The one improvement we might suggest is bulk uploading data via a csv. file. We couldn't find a help article on this so we assume this is not yet provided. This is the only improvement we could suggest. Luckily we did not need that function for this store and so overall we're very happy and appreciative of this fantastic app and the support provided. Would highly recommend.
Hi Vintage Wholesale UK team,
It is such an honor and with great pleasure that we learn about the positive impact that our app has brought to your business. Thank you so much for taking the time to write this amazing review! With your compliment, we know that our hard work has paid off and Dona is a true gem in our team.
Regarding your suggestion about bulk uploading data via a CSV file, we appreciate you and allow us to share that we actually do support transferring the filter trees and merged values from one store to another. In addition, our app allows you to export your synonyms and make changes to the CSV file, after that, you can import the updated CSV file into the app's admin, our team has also sent you the Help Center guide that we had prepared for our customers. We hope it is helpful in case you may need to use this feature.
As always, please don't hesitate to reach out to us if there is anything else we can ever help you out with, we are only a message away.
Wishing you continued success!
Boost Team