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MAJOR FLAW!
First of all I know how this goes, customer support doesn't respond with a solution to my concerns until a 1 star review is left. I will remove this review once the concern is addressed. Here is the concern:
My Filter APP is causing URL structural issues as they do with every website.
For instance when you select 1 or 2 options the URL is lengthy. It makes it harder to rank for certain keywords that are filter options. The issue is MASSIVE not SMALL by any means and it causes tremendous SEO problems. URL's need to be clean and my URL's are terrible. Anyone with the APP should simply look at their URL's when selection ANY filter menu options. THIS IS A PROBLEM!!
There are PLENTY of other websites with filter menu options that figured out how to customize URL's and this APP doesn't offer any possible way to handle this. I'm waiting on a customized resolution.
MESSY and Unnecessary URL'S are one of the most important SEO ranking issues one can encounter. I'm forced to limit my potential because of this APP and most people should be paying attention to this issue.
Also don't be fooled by any response below stating they're working on fixing the problem, once my issue is fixed I'll remove the review.
***** UPDATE *****
Hi there,
Just a quick update here since we got in luck in contacting you via email.
We have applied a general solution of shortening URL that I mentioned in #3 point below along with new features, ADA/WCAG compatible, and speed optimization on the new version of the app.
We can't wait to let you inherit all of these advance updates so please email us back and approve the upgrade work. We will implement them on a duplicated theme. No impact on your live theme is guaranteed.
Looking forward to hearing your response.
All the best,
Boost Team
*******
Hi there,
We appreciated your time to address the issue. The team takes your feedback seriously!
We understand your concern about the SEO and keyword ranking. We would like to inform that we have sent a couple of emails to explain the situation. However, we have not heard back from you since Mar 27, 2020. Here is the summary of our email:
1. We need to follow the Shopify standard URL, that it can have up to two collection levels.
2. We explain that our app is Faceted navigation and it's different with Sub-Collection. In all URLs created by our app, we all add "nofollow noindex".
3. Also, we have given out a solution which will convert the main Tag created by our filter option to the URL with the following format: collections/xxx/selected_tag.
We are looking forward to your reply! And stay safe!
The app started causing bugs on our website on Wednesday Nov 23 when our traffic is high for BFCM. None of our collection or category pages are loading bc of Boost Commerce bug. We cant get in touch with anyone at Boost commerce to solve it nor did we get any messages about this. Shopify is saying Boost Commerce is causing issues with many stores this day but they cant help us since its a 3rd party app.
Dear Nicollette,
Thank you for your honest feedback!
We appreciate your kind understanding in this issue and sincerely apologize for all of the inconvenience you experience. Please rest assured we are all hands on monitoring our system to avoid any unexpected issues in the upcoming days.
Moreover, it is great to know your store is back to normal as you expected. Don't hesitate to let us know if anything pops up, our team will be ready for you anytime you need our assistance.
With gratitude,
Boost team
I used this app before and worked with a guy who was extremely helpful. But since working with them again for custom development, I've found the service to be one of the worst I've encountered. They send back broken layouts and broken code time and time again. Sometimes they even break the work previously fixed. I'm left to check for issues myself as they do virtually no testing. It's totally frustrating and I wish I had chosen a different app. I'm so far down the line with this one that I feel stuck with it so I shall see it through. I paid a significant amount of money for the custom development and they've let me down big time. Avoid these guys, they used to care but they don't now.
Hello there,
Thank you for taking time to share your feeling. We've taken your feedback to heart and sincerely sorry for your recent experience.
As customer's satisfaction is always considered with the highest priority to us, we hope you will give us an opportunity to discuss further with you. Our representative has just reached out to you via email and surely try our best to earn back your trust in us.
Sincerely,
Boost Team
5 stars in my eyes you know that generic sort by thing that Shopify has on default? Yeah we left that in 2021. In 2022, it's Boost Product Filter or nothing. This filter guyssssss IS SO FIRE. It allows customers to sort by whatever you want, color, style, size, even toenail length if your store is that kinky. And if you need any support, they reply within like 1 business day. No joke. We had tons of questions and they were on it in answering us. Do it. It's 2022 and you need this app.
Hello there,
Thank you so much for choosing us and for this excellent feedback. We are so ecstatic to know that you like our filter and that you appreciate our support team's work. Nothing is better than starting this year with having such an awesome client like you.
We look forward to a longer and fruitful partnership with you and keep being available here whenever you need our help.
With gratitude,
Boost Team
This App really helped my customers navigate our products. And the developers are so easy to work with and quick to fix and issues that come up, I highly recommend!
Amazing app and even better support! 100% recommend.
We installed the app after adding so many products to our store and couldnt be happier
Hi team,
We're happy to see that you had a 5-Star experience with Boost. Thank you so much for sharing!
We will make sure to share this with the whole team to keep up the amazing work. Please feel free to drop us an email anytime we can be of further help.
All the best,
Boost team
This app has resulted in a significant improvement to our site. Their support team has been simply amazing and has promptly helped with any questions and adjustments required. Highly recommend this app!
Wow! I always knew the app was good. I currently use it for several of our B2C sites. With all our prior sites, I never really had to use support because the app just works perfectly!
With our more recent site (B2B), I required a couple extra tweaks in order for the app to work as we intended. Henry was amazing! He efficiently did exactly what we needed. Sometimes you stumble across good apps, but then realize the support behind the apps aren't good. In this case with PRODUCT FILTER & SEARCH, the app is stellar and the support is just as good! Well done.
5 Stars. The support was A+, there was a fair amount of tweaking required, but the responses were quick. The product is perfect for our needs.
Support has been very good and they usually get the work done within 24 hours. We have Boost on three of our web stores and they helped with a few specific requirements for each store.
Hi CYCLISM LLC team,
We're thrilled to receive your kind review. Being of service to your stores is our great pleasure. Glad that we could turn it into valuable assets for your business. We will strive to deliver great experiences consistently. As always, if there is anything we can ever help you out with, please do let us know.
Wishing you every success!
Boost Team