Boost Product Filter & Search , 1.586 recensioni
This app is really bad and it ruined my website. I highly recommend that you DO NOT use this app. After I installed it, there was a glitch and the filter did not work on mobile version. Furthermore, my website's colour swatches and reviews, disappeared on collection page. Additionally, my collection page's description alignment went off and it ended up at the top of the page instead of below the product listing. The customer support is super slow and not helpful at all. Please avoid this app at all costs.
Dear Arsalan and Sowears team,
We appreciate you bringing this up to our attention. Thank you for getting on a call with us and giving us a chance to rectify this matter.
As discussed during the call, we are pleased to know all the issues are resolved within the call and you are happy with the fixes from our team.
At Boost, we are committed to providing excellent customer support to ensure that our customers receive the best possible experience. We hope our never-stop support and improvement will strengthen your trust with us.
Best regards,
Boost Team
нет бесплатного плана, хотя пишут что есть. Очень дорого за простой фильтр, 7500 товаров 89 долларов и это просто за фильтр
Dear valued customer,
Thanks for your feedback, We understand your frustration and we appreciate you bringing this to our attention.
We are truly sorry to hear that you did not have the best experience with our service and would like to have the opportunity to make it right.
Our representative has just contacted you via your registered email so please help us check it and feel free to reply to us through that email so we can assist you further.
We really appreciate your help and your feedback.
Sincerely,
Boost Team
I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in search results. Additionally, this code has prevented caching of the page.
I have sent images to you so that demonstrates the issue. As you can imagine, this has had a detrimental effect on our SEO efforts and has cost us thousands of pounds. We need this issue fixed as soon as possible.
Furthermore, we would like to know why this issue occurred and what steps will be taken to ensure that it does not happen again in the future. We also expect to be compensated for the damage caused by this mistake, as our trust in your product has been broken and we no longer have confidence in it.
If this issue is not resolved immediately, we will have no choice but to repair the issue ourselves, remove your app from our store.
I have also notified Shopify of this issue and have asked them to take action against your company.
Please respond as soon as possible with a resolution to this issue.
Hello Mo and team,
Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from happening again in the future.
We want nothing but for you to have a great app and service experience with us. So please do not hesitate to reach back to us if you need our assistance. We are always ready to help.
All the best,
Boost team
The app started causing bugs on our website on Wednesday Nov 23 when our traffic is high for BFCM. None of our collection or category pages are loading bc of Boost Commerce bug. We cant get in touch with anyone at Boost commerce to solve it nor did we get any messages about this. Shopify is saying Boost Commerce is causing issues with many stores this day but they cant help us since its a 3rd party app.
Dear Nicollette,
Thank you for your honest feedback!
We appreciate your kind understanding in this issue and sincerely apologize for all of the inconvenience you experience. Please rest assured we are all hands on monitoring our system to avoid any unexpected issues in the upcoming days.
Moreover, it is great to know your store is back to normal as you expected. Don't hesitate to let us know if anything pops up, our team will be ready for you anytime you need our assistance.
With gratitude,
Boost team
Default sorting options don't work so the app pushed all my sold out products to the top of all my collections and killed my conversion. There's no live chat, just an email function replying within 24 hours. Deleted.
Dear Customer,
Thank you so much for your feedback.
We are truly sorry to hear that you did not have the best experience with our service, but we would like to have the chance to revert this.
We have been trying to contact you over the phone through the number found in your store contact section, but we weren't able to so far.
We also sent you an e-mail regarding this issue, so you can reach us back through it and let us know if you have a specific phone number you would like us to reach to.
We would appreciate the opportunity to check this for you and resolve it as soon as possible. Your kind collaboration will be highly appreciated.
Sincerely,
Boost Team
Tengo un problema con la app ya la cancele y la quite de mi tienda y me siguen llegando cargos a mi tarjeta después que la cancele ..... ojala me puedan ayudar saludos
Hello there,
We are sorry that the billing caused a confusion to you, which led to this unpleasant experience.
As we have discussed, the bill was generated because there were a few usage days before the uninstallation date. As if we could optimize it somehow, we would definitely do that; unfortunately, we do not have the control over the payment process since it is managed by Shopify.
Still, gladly that we were able to fully refund the bill to your store.
We would love to win you back and provide you a much better experience in the near future.
Regards,
Boost Team
We used this app mainly to split variants of a product into individual products on a collection page. Problem is with every launch, the products do not display for a long time after you publish them. For example today we publish two products 15 minutes early to give plenty of time for the products to be displayed before Launch. 30 minutes post launch the products were still not displaying. thats 45 minute delay. it happens everytime we launch a product or a collection. It is completely unacceptable. Today is the last time. I will be uninstalling the app, Never recommending it. If i could leave ZERO STARS i would
Dear Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further this concern but have not heard back from you. Would you please check it?
We would appreciate the opportunity to speak with you and hope to be able to resolve this as soon as possible. Your kind collaboration is much appreciated!
Sincerely,
Boost Team
This app distorted the loading of products for all my iPhone-users. The code was very much hidden and after deletion, uneasy to detect that this was the problem.
Dear valued customer,
Thank you for reaching out and for giving us your feedback, it really matters to us.
We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you.
We want you to know that we're here to support you.
With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site.
In addition, please let us know should you have any other questions, we are always around here happy to help.
Warmest of regards,
Boost Team
If you are like me and periodically like to make new collections and sell items from the new collection on the same day, I would steer clear of this app. They have been having issues with their sync function for quite a while now making it to where new collections do not display any products. They have assured me in the past that this is a temporary issue that they are fixing, and yet it persists. If you are more of a planner and your collections are made a while before you will ever send traffic to them, then this app may serve you well.
Our Dear Customer,
Thank you for reaching out and for giving us your feedback, it really matters to us.
We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to support you.
With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site.
In addition, please let us know should you have any other questions, we are always around here happy to help.
Warmest of regards,
Boost Team
I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best!