Boost AI Search & Filter , 1.837 recensioni
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In base alla valutazione
Had to talk to the support in order for them to activate features in the app that seems trivial to have on. But they got it working as expected and we are happy. Very quick and helpful support! Looks and functionality of the filters are nice.
UPDATE:
We have reached out to you with an implementation of this feature. We will integrate it into your store once you are ok with it.
Thank you and we are looking forward to your response.
Best regards,
Boost team
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Dear Valued Customer,
Thanks for your feedback!
We are very sorry to hear that you encountered an issue while using our app.
Our technical team will look into it and inform you as soon as possible of a better solution for your concern.
Also, please let us know should you have any other questions, we are always around here happy to help.
Best regards,
Boost Team
This app has helped to create a better navigation experience for our customers. The tech team is SO supportive and kind! They were able to turn around a request within 4 days. We only wish there were more sophisticated features such as sorting products by color without variants, or showing all swatch variants underneath all product variants. Although the team really takes our feedback to heart and is always improving features.
Hello there,
Thank you so much for your kind words! We are delighted that you recognize the value of using our app to optimize your store navigation system.
Following your sharing, we tried and figured out the solution to display color swatches under your product variants. Could you please get back to us via our current email thread so we could help you move forward accordingly?
It is crucial to us that you are completely satisfied, and we want to ensure that we have provided you with everything you require.
We look forward to hearing back from you and wish you continued success!
Sincerely,
Boost Team
Excellent customer service! Contacted with a query and received clear and useful step-by-step instructions promptly.
Hi there,
Thank you very much for the good words. We do appreciate it.
We are glad to hear that you like our service and are looking forward to providing you with an even better experience as you go through your journey!
Wishing you the very best,
Boost team
We've had Boost installed for a few months now. The team have been really helpful in answering any questions and making customisations for us. They are responsive, fast and accommodating.
I wish that there was a solution so that newly listed products showed in Collections sooner, but I understand it sounds like a complex issue that largely comes from Shopify itself.
UPDATED After writing the review the tech support fixed my issue and the website is working fine. Hopefully the filter wont break my website again and customer support helps. Thank you
Dear Mina,
Thank you for taking the time and giving us your feedback.
Our technical team will look into it and inform you as soon as possible a better solution for your concern.
Also, please let us know should you have any other questions, we are always around here happy to help.
Warm regards,
Boost Team
It always feels like a leap of faith trusting an app and it developers. I have only had a positive experience with it and its set up - but most importantly the friendly, human support that were able to assist within hours of my request ( and if I am honest going above and beyond "support" and bridging the gap between a developer role ).
Hello DYKE & DEAN team,
Thank you so much for taking your time to share your wonderful feedback with us!
In order to make sure we meet your full expectations from our app and deliver an even better service experience, our team has reached out to you again to check and see if everything is working smoothly on your end. Customer satisfaction is our top priority and we encourage you to let us know if there's anything we can do for you.
We hope to hear back from you soon and be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
Kindest Regards,
Boost team
Nach der Installation gab es ein paar Darstellungsfehler, aber der Support hat diese umgehend gefixt. Von daher alles in allem zu empfehlen
Hi there,
Thank you so much for your feedback and for your kind words toward our app and team!
We are truly sorry to hear that you're not having the best possible experience with our app and we would like to investigate further any performance issue you might be having.
Could you please get back to us via our current email thread so we could help you move forward accordingly?
Your satisfaction is our highest priority and we would like to ensure that we have provided with everything you might need.
We look forward to hearing back from you and wish you continued success!
Sincerely,
Boost Team
After now trying the app for a good 2 weeks I have come to really enjoy the app, at the beginning there were some challenges setting up but Tony's customer service was extremely quick and helpful, he also explained more in depth as to how the app works and why there were some limitations due to how Shopify collections are setup.
I give the app a 5 for customer service and overall 4 just because we had some hiccups during setup but everything was fixed.
We installed in 2021 and had major issues - app removed half the products from our store one day, and a few weeks later the app crashed (taking our collections with it). So we uninstalled. But the Boost team has since then set-up a second server to prevent crashes, and the missing products issue has not re-occured (although it is important to click 'Sync' on the app after re-arranging products in collections or else they disappear). The Boost team has been really responsive and taken very good care of us. Five stars for support! We love the functionality of the app - that we can decide by which tags the products are filtered. However it does make our collections 1-2 seconds slower to load. So long-term we are seeking a native-code solution - it seems crazy to take the risks of an external app just to filter products on our site. But until then this is the best solution we've found.
Dear our valued customer,
Thank you for your kind collaboration! Our team has been seamlessly trying to assist with all your concerns and we are happy to know they're all resolved now.
Regarding the missing products issue, we hope we have earned your understanding that Shopify confirmed there's no evidence it's resulted from our app and our app also does not have the permission in any data changing on your site.
Besides, for your concern on the site loading today, our team has made some changes to improve the speed and thank you for letting us know it could help your site load faster.
As always, our team is here to support you with any inquiries/concerns you have! We wish to make your experience even more awesome at Boost in the years to come!
Wishing you continued success,
Boost Team
Such an amazing customer support. They called me immediately after leaving a review pleading for help and they resolved the problem. They were very willing and helpful too. Thank you for the solid support. The price is a bit high, but after seeing their support and how fast it was. I can't complain about the service or the app itself. It's working now thankfully. (I would have left a 5 star, but the price is a bit steep for new shops, especially if you are not earning in the start, I feel that 14$ would be more reasonable or at least offer a low cost version for small shops.)
Hi Carlos,
Thank you for sharing your feedback!
We are sincerely sorry for the experience that you encounter. One of our staff has reached out to you via email. Please help us to check the mailbox and let us know!
Best regards,
Boost team