Recensioni (1.976)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 94% delle recensioni ha 5 stelle
  • Il 2% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
7 dicembre 2024

It should be called "Boost Filter" because the search is worse than the Shopify default. Try typing more than two basic keywords (category, gender, tag) and you'll get a ZERO result. Even the Shopify native search is better than that! Not sure what exactly they're claiming AI is enhancing because it is not. Filters are good but not worth the price. Support is MIA.

URIQA
Stati Uniti
14 giorni di utilizzo dell’app
8 agosto 2024

I have $300 of unpaid earnings in my affiliate account. I have sent you many emails requesting the release of the money, but I have not received any replies. You are continuing to ignore my emails.

This is the final email I will write to you. If I do not receive a response to this email, I will uninstall the app from my Shopify client stores.

Username: viwary@outlook.com

The Watch Factory ®
India
Oltre un anno di utilizzo dell’app
Boost Commerce ha risposto 19 agosto 2024

Hi valuable partner,

Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner.

However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement.

While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met.

We hope this clarifies the situation. Thank you for your understanding and continued partnership.

Best regards,
Boost team

4 agosto 2024

Once we uninstalled, this app completely crashed and removed the products in our collection pages. You can only see the header, the footer on any collection page. What kind of malicious code did you add to your app? Can you fix this mayhem you caused?

Ritzberg
Nigeria
13 giorni di utilizzo dell’app
Boost Commerce ha risposto 6 agosto 2024

Hi Ritzberg team,

Thank you so much for your great collaboration in resolving the issue. We hope you have a great experience with the app and our Support team. Please don’t hesitate to reach out anytime you need our assistance, we’re always here to help!

Sincerely,
Boost team

======

Hi Ritzberg team,

Thank you for your feedback, and please accept our apologies for any inconvenience caused.

We would like to let you know that uninstalling the app will automatically remove all Boost widgets and the core app embed—Boost Core (New)—from your theme. You can easily restore your site by re-enabling your theme's original product grid, collection banner, and search results, as these may have been hidden while using our widget. We've also responded to your email after your first reach yesterday to grasp your issue better in detail, but haven't heard back from you yet.

Upon checking, we see that your site has now displayed products correctly. Our team has just sent another follow-up email to offer additional assistance, so please check your inbox and let us know if you need any support. We are always here to help.

Once again, thank you for your feedback. We look forward to hearing from you.

Kind regards,
Boost team

22 ottobre 2024

Very poor support ! It doesnt work to add search bar section into main template...

SmileDent
Slovacchia
36 minuti di utilizzo dell’app
Boost Commerce ha risposto 28 ottobre 2024

Hi SmileDent Team,

Thank you for your feedback. We sincerely apologize for your recent experience.

While we responded within 5 minutes, we understand that it may not have met your expectations during a busy time. Our goal is to provide timely and effective support to all our customers, and we regret that we fell short in your case.

Our team has sent several follow-up emails to address your concerns more effectively. Could you please check your inbox and spam folder for that message? If you could provide more details about your concerns, we would be happy to assist you further.

We appreciate your cooperation and look forward to hearing from you soon.

Best regards,
Boost Team

16 maggio 2024

TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!!
Maybe now they'll respond. this is what you get when paying them over $200 a month?!

theLightShop
Stati Uniti
Circa 5 anni di utilizzo dell’app
Boost Commerce ha risposto 19 maggio 2024

Hi The Light Shop Team,

Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.

Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.

We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?

We are looking forward to hearing from you soon.

Best regards,
The Boost Team

22 luglio 2024

unistalled app and now my products dont show Fix my site!

Aden Jewelry
Australia
3 giorni di utilizzo dell’app
Boost Commerce ha risposto 24 luglio 2024

Hi Aden Jewelry Team,

Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.

We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. You simply need to re-enable your theme's original product grid, collection banner, and search results, as these elements might have been hidden while using our widget.

We can see your site is now displaying the products properly. Additionally, we have sent a follow-up email to offer further assistance if needed. Could you please check your inbox?

Thank you once again for using our app. We eagerly await your response.

Best regards,
Boost Team

15 maggio 2024

Terrible support AND does not fully uninstall! Boost leaves snippets of code and will seriously mess up your formatting. Lost sales and days of work.

Nic Pouch UK
Regno Unito
Circa 4 anni di utilizzo dell’app
Boost Commerce ha risposto 19 maggio 2024

Hi Nic Pouch UK Team,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration.

We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget.

We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it?

Once again, thank you for your cooperation, and we eagerly await your response.

Best regards,
The Boost Team

24 marzo 2024

I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.

unbuilt
Stati Uniti
Circa 3 anni di utilizzo dell’app
Boost Commerce ha risposto 25 marzo 2024

Hi Unbuilt team,

We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated.

We have already sent you an email so we can assist you further with the theme visual matching.

We are looking forward to hearing from you.

Kind regards,

Data modifica: 16 giugno 2024

We have faced issue on collection page infinite loading and its been 2 days we are trying to contact the app support to get this solved but unfortunately the support reply is too slow and the issue is still there. Using paid app and not getting proper support is lacking from their end

Elli Junior
Emirati Arabi Uniti
Circa un anno di utilizzo dell’app
Boost Commerce ha risposto 17 giugno 2024

Hi Ellie Junior team,

Thank you for your feedback!

We understand the importance of providing timely support and sincerely apologize for any inconvenience caused.

We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you!

Kind regards,
Boost team

22 luglio 2024

unlimited filter options (tag and Metafiled) is true but cost a fortune.

If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.

Computer Lounge
Nuova Zelanda
26 minuti di utilizzo dell’app
Boost Commerce ha risposto 24 luglio 2024

Hi Computer Lounge Team,

Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.

The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default.

Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly.

We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs.

Thank you and best regards,
Boost Team