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I have only begun using the app today but I'm having a great experience so far! I initially got frustrated because after setting up my filtering my collection pages were completely changed for the worse. I reached out to support and was pleasantly surprised to receive prompt (a few hours at the most) solutions. Billie was a huge help and sent me specific instructions that showed care, attentiveness, and professionalism. A while later, my collection page is better than before, and the filters work like a charm! Excited to discover new features and use this app for future projects.
the app works great, and while there can occasionally be a bit of wrangling needed to run every function in every situation, the support team really go above and beyond
Superb app and even ven better support, Oliver has been extremely helpful and accommodating. Thanks!
Great app - great support. 10/10 recommend
Boost is great. Really appreciate the support we've received in chasing down occasional issues and customizations.
Useful apps, fast response. Customer support team is amazing. Whenever I need helps, they are there to help me to make my site looks better
unlimited filter options (tag and Metafiled) is true but cost a fortune.
If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.
Hi Computer Lounge Team,
Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.
The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default.
Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly.
We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs.
Thank you and best regards,
Boost Team
I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.
Hi Unbuilt team,
We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated.
We have already sent you an email so we can assist you further with the theme visual matching.
We are looking forward to hearing from you.
Kind regards,
Had some issues with the filter layout but quickly help from the support department. Now all looks good again. Using this plugin for all my 7 stores. Thank you very much!
Hi Tavellio Team,
We apologize for your inconvenience and thank you for the feedback.
It's our pleasure to provide close support to your team over the last several days, and we appreciate your patience with our limited support today due to the Holiday schedule that we have informed you about in advance.
We understand the urgency of your situation, and in response to your most recent message sent a few hours ago regarding the navigation of the Visual Design Editor tool, our team has sent you an email with clear instructions. Kindly check your mailbox for further assistance.
In case of any email glitches, please refer to the following instructions: You can easily access the Integration icon in the app dashboard, select the Shopify integration, and find the Visual Design Editor tool right there.
Thank you once again for choosing our app. Please know that we are committed to your success, and we are here to assist you every step of the way. Don't hesitate to reach out if you need any further assistance. We're more than happy to help!
Kind regards,
Boost Team
Very helpful and fast!