Boost AI Search & Filter , 1,839件のレビュー
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Excellent app, and fantastic support
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team,
Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.
We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience.
All the best,
Boost Team
Truly amazing team! Above and beyond service with actionable steps. Reach out with concerns and they will know how to help your design work with their app.
Having a Footwear and Apparel Size Filter adds a huge time saving for the customers and this app is seamless with many extra features. Very much set and forget and it contributes hugely to the features of the page. I use it on all 3 of our stores and would not change. Great Service and Does what is needed.
Thank you for your feedback! We're glad to hear that the Footwear and Apparel Size Filter has been a time-saving feature for you and that our app meets your needs across all three stores. We appreciate your support and will continue to provide great service. If you have any further suggestions, please let us know.
Thank you from all of us at Boost!
Useless app! AI is a big word, please use it properly............................................................
Hi August Berg team,
We are sincerely sorry that our AI-powered features were not up to your expectation!
Unfortunately, we didn't have a chance to sort it out for you as we have not received any support requests from you yet. However, we are willing to help you overcome the concerns about the AI features and the pricing so we have contacted you via email offering our assistance.
We are looking forward to your reply and will be happy if you decide to give our app a go again. We truly appreciate your kind collaboration in further investigating
All the best,
Boost Team
Superbe application, les fonctionnalités et les possibilités sont incroyables.
Le support client est juste exceptionnel ! Ils sont très agréables, efficaces et surtout à l'écoute ! Je recommande fortement cette application !
This app really did the job for us for a few years.
We're primarily a secondhand shop. We have a big inventory with lots of variation in items so the filtering ability of this app made it easier for our customers to find what they want in large collections.
It's all gone a bit wrong us for with it recently though. The newer version of the app has some nice touches (like infinite scroll) but it also forces you into using their product grid in collections. You can't 'just' have the filters
If you've got a custom font on the site, it won't work.
If, like us, you are using a different image size to the ones they offer you'll have trouble
if you were making amends to the product grid and cards yourself in the code, that ability has now gone
I really think there should be an ability to just use the filters or to revert to the old style of the app. The new version is overreaching in what we want it to do and as a result we'll have to transition to a new app. We don't really want to do that and it's , shame because the filtering (i.e. what we got it for) is PERFECT for our use case.
It's just a shame that the developers have decided that merchants will always want to use their collection product grid settings.
Hi Shop for Shelter team,
Thank you for bringing the issue you encountered with our app to our attention. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to address it. We're glad you're satisfied with the solution provided.
If you have any further concerns or need assistance, please do not hesitate to contact us. We value your feedback and remain committed to providing you with the best possible user experience.
We genuinely appreciate your kind collaboration!
Boost team
Great App and amazing customer service. The team has been very responsive. We highly recommend Tony and his team!
Great customer support! they were very quick and helpful! would recommend
Tony and Rose Mary are not only super fast at replying to customers, they are great at solving problems. Their app is very versatile, and the tech team made customizations just for us, which we appreciated very much. This is a great app, and great customer service as well.