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I recommend not using this app if you are a corporate customer or have a store with high turn over. We have been using it for a year and there has been nothing but issues). This app prevented google from crawling our collection pages, and cost us tens of thousands of dollars in lost revenue. Additionally, we have been trying to fix issues where it would allow google to crawl hundreds of thousands of URLS. The issues with this app are big, beware. We are uninstalling it, I highly recommend you check your google search console if you have installed it.
Update April 5: Their team have been in communication, however nothing has been fixed as at April 5. They said that this is a "app wide" issue, and they are working on a fix. It's now been over two weeks and we still our collection pages are not indexed.
Hi Electric Kicks team,
Thank you so much for taking your valuable time on raising this concern with us.
First of all, we are truly sorry for the inconvenience this might have caused you and we definitely understand your frustration.
- Regarding your comment about our support speed, it seems that there has been a miscommunication between the two parties. We double-checked all the emails we have been contacting with your developers recently regarding the issues and all our responses were less than 2 hours. We just sent an email to you to clarify this, please let us know if we missed any requests from the team.
- Regarding the SEO concern, we also clearly informed the solutions for your developers to fix the issues as the code was not from our app. But unfortunately, we did not hear back from them so it was truly hard for us to support you further. In addition, we contacted Shopify about the SEO issue last week and are still waiting for their response. Meanwhile, our technical team is currently working hard on this and figuring out the best solution for you from our side.
We appreciate the opportunity to work with you and hope to be able to resolve the issues as soon as possible. Your kind collaboration is much appreciated!
Kindly,
Boost Team
BUYER BEWARE! Pricing moved up 300% without any change in service. Straight out of the predatory playbook!
Dear valued customer,
The price you mentioned is our premium plan for the Shopify Plus stores with high traffic and requires the fastest API response time. We have set up our dedicated premium infrastructure/servers for the premium plan to serve that purpose.
We have sent you the email regarding this matter and we are looking forward to hearing from you.
All the best,
Boost Team
This app has been a wonderful addition to our storefronts. We currently have 3 storefronts using it and we have asked for customizations each time. Every time they've been able to customize the way it works to fit our needs. Highly recommended. Great response and great team behind the helm of this app.
Hi team,
We're thrilled to receive your kind review. Being of service to your stores is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our customer support team is around here for you. Please reach us anytime you have inquiries/concerns.
Wishing you continued success,
Boost Team
Tengo un problema con la app ya la cancele y la quite de mi tienda y me siguen llegando cargos a mi tarjeta después que la cancele ..... ojala me puedan ayudar saludos
Hello there,
We are sorry that the billing caused a confusion to you, which led to this unpleasant experience.
As we have discussed, the bill was generated because there were a few usage days before the uninstallation date. As if we could optimize it somehow, we would definitely do that; unfortunately, we do not have the control over the payment process since it is managed by Shopify.
Still, gladly that we were able to fully refund the bill to your store.
We would love to win you back and provide you a much better experience in the near future.
Regards,
Boost Team
I installed this app about three weeks ago as we built our custom Shopify store for a jewelry gallery. We needed to submit several tickets for assistance in overcoming a couple obstacles because of our requirements. The team at Boost Commercial is (was) absolutely awesome at assisting and taking the time to understand the issues / challenges.
I highly recommend working with this group to enhance your application with their filtering solution.
Easy to setup with lots of options. Customer support have been very helpful and have made changes I have enquired about! Very helpful. Would recommend.
Hello there,
We really appreciate you taking the time to share your feedback with our app and services.
Feedback like yours has elated us as our efforts in providing an excellent support has been recognized.
We are always here for you whenever you need our assistance.
With gratitude,
Boost Team
Haven't used Boost in my store yet, but so far the customer service has been great, and the demo videos look promising. They seem to do most (if not all) of what SearchSpring does, but at a fraction of what SearchSpring charges.
Even though is a great app itself the way it works mest up big time with other pricing apps like wholesaler pricing or customer pricing apps
Fantastic app. Has made my website look 10x better and easier to use. There were some extra things I wanted done and the team at BoostCommerce sorted it out quickly and for a very reasonable price. Thanks so much guys!!
Tarda en actualizar los productos nuevos (25 min), eso es mucho!
Hello Fashion Styled team,
We deeply regret the experience you have had and appreciate your feedback. Your satisfaction is paramount, and we take your comments with the utmost seriousness.
To understand your concern fully and provide the optimal solution, we kindly request that you reply to the email we sent you to provide us with more information to investigate the issue. Rest assured, we are fully committed to rectifying the situation to your satisfaction.
Your valuable input plays a pivotal role in our ongoing efforts to enhance our services.
All the best,
Boost team