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Quick support to set up the app and then again when I changed my Shopify team. I definitely recommend this app to make your store look like Amazon - what most customers are looking for these days. Simplified my UI and lets prospective customers find what they want faster.
Words can't express how frustrating and excruciating Boost Product Filter & Search has been to deal with. 50 emails back and forth of issues their app has caused on our website and their support is still going in circles. This has been going on for 9 weeks and still not resolved. The Boost app for 9 weeks has shown incorrect sale prices on our website (-1350 on sale, -500 on sale, 50% off when something is 30% or not showing on special at all, prices and numbers are all wrong) which is false marketing, unethical and makes our brand look misleading and ruining our online business. The fact this is still going on is unacceptable, and i have requested multiple times to speak to a manager and never been contacted. An ecommence app with teams of support who know nothing about ecommerce. No one knows what they are doing.
Hello team Chewy Chews,
Please accept our sincerest apologies for the inconvenience this has caused you.
Our team has investigated your concerns and reached back to you on our current email thread with your Managing Director, with all the necessary information. Kindly check it and respond to us in your most convenient time.
Once again, we sincerely apologize for the inconvenience and hope to hear from you soon.
Cordially,
Boost Team
Great app, provides much better filters than the theme we use and the support was great. Shout out to Henry for sorting something out for us!
Excellent customer support - quick and very helpful.
The app has some compatibility issues with my theme, but no need to worry. The support is right there to fix it.
UPDATED After writing the review the tech support fixed my issue and the website is working fine. Hopefully the filter wont break my website again and customer support helps. Thank you
Dear Mina,
Thank you for taking the time and giving us your feedback.
Our technical team will look into it and inform you as soon as possible a better solution for your concern.
Also, please let us know should you have any other questions, we are always around here happy to help.
Warm regards,
Boost Team
perfect solution for our webshop, we use it for the filters and search results. the developers react fast and help wherever needed. very much recomended.
Hi team,
Thank you for taking the time to write about your experience!
We couldn’t be happier that our app and service provided you with a pleasant experience. We will be sharing your feedback with our team.
Again, feel free to reach out to us should there is anything we can make to make it more awesome.
All the best,
Boost team
We've been very pleased with the app, and they've even been able to work with some of our customizations by doing some tweaks to the code. At one point, we considered switching away to another app that we considered more complete, but the people at Boost had been working on an update, based on our request, and have added those features. Product Filter and Search is a very complete app for our needs, and we are barely scratching the surface of its abilities.
Hi team,
We're thrilled to receive your kind review. Being of service to your stores is always our great pleasure!
Our team works hard to make sure that customers feel satisfied and we are happy that it has been recognized. We hope to bring more valuable assets to your wonderful site.
Wishing you continued success,
Boost Team
This app is brilliant, very adaptable for any type of store, the support the developer offers is excellent! 100% would recommend.
Hi there,
Thank you so much for giving us a good review and for giving an appraisal to our developers after they were able to satisfy you with your needs. We make sure that our app is adaptable to any store.
Again, we appreciate your kind words and keep improving more.
If you have any questions or concerns, please reach out to us. We're are happy to help.
Wishing you success,
Boost team,
Henry was helpful in assisting us to integrate the app into our new theme and followed up on our small requests. Happy with the service provided and prompt replies.
Excellent application to handle missing elements of Shopify. Stephen and Jeneca with the support team are not only extremely knowledgeable but VERY responsive to handle any issue you have. I highly recommend this application!
Hi there,
It is such an honor and with great pleasure that we learn about the positive impact that our app has brought to your business. Thank you so much for taking the time to write this amazing review and recommend our app!
We feel overjoyed that our support was able to provide promptly. And yes, Jeneca and Stephen are the shining gems in our team. We are always available for you and we will continue doing our best to help you however we can!
Wishing you continued success!
Boost Team