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They have responded to my feature requests and did a good job. I would recommend this App to my friends and colleagues.
Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've been a customer for over 5 years and I'm leaving.
Hi team,
We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our Support team is all around for you. Do feel free to reach out anytime your inquiries/concerns pop up.
Sincerely,
Boost Team
The app is fantastic, is very simple and intuitive compared to others apps I used. And the support is so fast and profesional, thank you for this app.
GREAT service, we needed a few adjustments so the app would fit in with our custom theme and the support staff was a huge help.
This does the job perfectly - multiple choice filtering, custom filters, adapts to yout theme, excellent support - they helped me from initial set up, to tweaking to my design, super fast response. Highly recommended.
I don't know what else to say except that I enjoy its functions, which meet my expectations! No wonder it ranks at the top with the most positive reviews, based on which I chose to try it, and it hasn't failed me. It's an excellent app, except for the plan level, which seems to be a little high. I wish that could be somewhat lower - either increase the product quantity or lower the price. Thank you!
Hi there,
Thanks for sharing your experience with our app.
We are glad that you are satisfied with the functionality of our app and that our customer support team was also able to optimize it to meet your expectations. Our team will definitely be happy to read what you wrote!
Regarding the fee, one of the reasons why we offer higher pricing than other apps is due to the features and technology we that invest for our app.
Our app offers to filter in the Collection page while allowing different filters in different Collections filtering in the Search page with spell-checking, instant results, and auto-suggest. Moreover, we offer full customization services to adjust the display, making sure it looks perfect in your store.
We also invest heavily in our servers (Amazon Web Services) which allows our filters to work lightning fast (200ms to 300ms/request) and stay reliable for our customers.
Still, we appreciate your feedback on this and will consider it in our future plans.
Again, thank you for your good review.
Boost Team
Gets the job done! And just like other stand-out of the competition apps, the customer support from Boost Commerce is nothing but best class.
Hi there,
Thanks a lot for the awesome review! We are so glad to hear that you are enjoying the collaboration with us and that you have seen our team won't stop working hard till everything is up and running.
We'll do our best to keep it up! If there's anything else we can do for you, let us know.
Wish you every success.
Boost team
The app has all features we need, and they have a very good support to make the it work like a charm even with theme customizations.
Hi team,
It's fantastic to hear that you enjoyed our app. Your happiness motivates us to keep going on and pushing for greater customer service. Our entire team would like to thank you for taking the time to share your views on our service. We treasure any wonderful compliment you've bestowed upon us!
Thank you once more, and best wishes!
Sincerely,
Boost Team
If you are like me and periodically like to make new collections and sell items from the new collection on the same day, I would steer clear of this app. They have been having issues with their sync function for quite a while now making it to where new collections do not display any products. They have assured me in the past that this is a temporary issue that they are fixing, and yet it persists. If you are more of a planner and your collections are made a while before you will ever send traffic to them, then this app may serve you well.
Our Dear Customer,
Thank you for reaching out and for giving us your feedback, it really matters to us.
We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to support you.
With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site.
In addition, please let us know should you have any other questions, we are always around here happy to help.
Warmest of regards,
Boost Team
Always a pleasure to work with BoostCommerce, Henry is very patient with my not always clear instructions and gets the job done with no fuss. Will install again my clients